We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our dental office team. As the first point of contact for our patients, the Front Desk Representative plays a crucial role in ensuring a positive and welcoming experience for all visitors. This position requires excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment. The ideal candidate will have prior experience in a front desk or customer service role, preferably in a dental or medical setting.

Location: Wheatland Dental Care 5060 Ace Lane Suite 100, Naperville, IL 60564

Responsibilities:

• Patient Reception and Greeting
• Collect payments for services rendered and ensure accurate record-keeping of financial transactions.
• Warmly welcome patients and visitors as they arrive at the office.
• Register new patients, gather necessary information, and ensure all required forms are completed accurately.
• Verify and update patient demographics, insurance information, and medical history in the practice management system.

Appointment Scheduling and Management:

• Efficiently schedule appointments for patients in Open Dental, taking into account their preferences and the availability of dental providers.
• Manage the appointment schedule in Open Dental to optimize patient flow and minimize downtime.
• Send appointment reminders via phone calls, emails, or text messages to reduce no-shows and cancellations.

Telephone and Email Communication:

• Handle incoming phone calls, address patient inquiries, and direct calls to the appropriate staff members.
• Proactively make outbound calls to schedule patient visits.
• Respond to emails and online inquiries promptly and professionally.
• Provide accurate and helpful information about dental services, insurance coverage, and office policies.

Billing and Insurance Processing:

• Collaborate with the billing department to process insurance claims and coordinate payments.
• Assist patients with understanding their insurance coverage and financial responsibilities.

Office Administration:

• Maintain the cleanliness and organization of the reception area.
• Order office supplies and ensure the front desk area is adequately stocked.
• Assist with general administrative tasks, such as filing, data entry, and managing patient records.

Patient Relations:

• Address patient concerns or complaints with empathy and professionalism.
• Demonstrate a caring and supportive attitude to help patients feel at ease during their visit.
• Foster a positive and welcoming atmosphere to encourage patient loyalty and referrals.

Other Duties as Assigned.

Requirements:

• High school diploma or equivalent; additional education or certifications in dental assisting or office administration is a plus.
• Proven experience as a front desk representative, a customer service role, or hospitality position.
• Familiarity with dental terminology, procedures, and insurance processing is preferred.
• Proficient computer skills and experience with dental practice management software, preferably with Open Dental.
• Excellent communication and interpersonal abilities to interact with patients, colleagues, and third-party partners effectively.
• Strong organizational skills and attention to detail to manage appointment schedules, paperwork, and patient records accurately.
• Ability to remain composed under pressure and handle multiple tasks simultaneously.
• A professional and friendly demeanor with a commitment to exceptional customer service.

The UDP Way

Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families. Today, with 24 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At United Dental Partners, you will work with a diverse and highly talented team, and joining means you join a seamless network colleagues who work together to deliver great dental experiences.

Check out UnitedDentalPartners.com to learn more about what it is like to be part of UDP.

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Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Dental office experience: 1 year (Required)
• Open Dental software: 1 year (Preferred)

Work Location: In person