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Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
Job Type: Full-time
Pay: $60,000.64 - $70,000.85 per year
Experience level:
Experience:
Work Location: On the road
Full Time
IT Outsourcing & Consulting
$51k-64k (estimate)
03/28/2024
03/28/2024
swanktek.com
NUTLEY, NJ
100 - 200
2006
Private
RAHUL KUNDAVARAM
$10M - $50M
IT Outsourcing & Consulting
Swanktek is a provider of cloud, ERP, EPM integration and business intelligence services to businesses.
The job skills required for Deskside Support Technician include Troubleshooting, Technical Support, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside Support Technician positions, which can be used as a reference in future career path planning. As a Deskside Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Technician. You can explore the career advancement for a Deskside Support Technician below and select your interested title to get hiring information.