We're now hiring a Front Desk Manager qto help us keep growing.If you're excited to be part of a winning team SureStay Plus by Best Western Lawton Hotel is perfect place to get ahead.

what you get to do in this role:

Manager all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. maximize revenue through cost control and proper front dates techniques .

• Hires, train, and disciplined staff. Deter work, procedure and proper work scheduled to ensure the smooth operation of the Front Desk.
• Empowers front desk, staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to leaving the property.
• Trains Front Desk staff on proper revenue management procedures, including successful, selling techniques, current special, and/or promotions, and rate structures.
• Strive to be innovative in new programs designed to eliminate waste and increase productivity.
• Performs administrative and financial duties such as daily reports, credit card reversal, accounts receivables, rooming list, and Office supply inventory.
• Performs other duties as assigned.

Qualifications:

•High school diploma or equivalent

• Minimum of two years experience at Front Desk with complete understanding of Front Desk operation. Previous experience in hospitality management preferred.

• Superior customer service and public relations skills.

• Excellent organization, and time management skills.

• Ability to communicate clearly and effectively with customers, co-workers and managers.

• Knowledge of Microsoft Office, Internet, property management system.

• Ability to work, a flexible schedule, including weekends, overnights and holiday.

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Encourage to apply in person.

EOE

Additional Compensation:

• Bonuses
• Other forms

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• In person
• Chat

Job Type: Full-time

Pay: From $14.50 per hour

Expected hours: No less than 38 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Work Location: In person