SupplyHouse.com, a successful e-commerce heating, plumbing, and HVAC supply company, is seeking a Outbound Manager to add to our fulfillment team in our Ohio location! The Outbound Manager is responsible for managing, coordinating, and leading all Outbound operations. If you are motivated and want to start a career with a rapidly growing company, we want you to hear from you! 

Job Type: Full-time, Exempt

Location: Columbus, OH

Salary: $70,000-100,000 annually 

Shift: Monday through Friday, from 11:00am - 7:30pm EST

Responsibilities:

• Oversee all processes and procedures for outbound operations including picking and packing
• Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
• Manage the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
• Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
• Determine the root cause of process opportunities, address issues and pilot resolutions to standard
• Partner and communicate with management/leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
• Deliver performance reviews and conducting monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback
• Address performance-related incidents that arise and recommending a course of action on all disciplinary and personnel issues
• Train and develop team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
• Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility

Requirements:

• Understanding of distribution flow, integration, and automation
• Fundamental understanding of inventory, supply chain and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues
• Strong problem-solving and time management skills; strong attention to detail
• Strong verbal and written communication skillsincluding public presentation
• Strong interpersonal skills
• Ability to work independently, multitask and follow process and standard procedures
• Ability to stand/walk for long periods of time (up to 10 hours)
• Ability to perform physical activity that include but not limited to walking, lifting, pushing, pulling, and handling various items
• Ability to lift and carry items 10-50Ibs. All members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached
• Ability to operate and use all equipment necessary

Why work with us:

• We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
• We give back –We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades. 
• We stay engaged – We maintain our company culture through promoting various on-site activities and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, and more! 
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our regular 1:1 check-ins and company-wide ideas form. We incorporate suggestions to ensure our team enjoys coming to work every day. 
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• "I love working for SupplyHouse for so many reasons. The teamwork, the encouraging people I work with, and the overall environment is the best. We always have some exciting events being planned that we can look forward to. But most of all, I love how much SupplyHouse supports and gives back to its team. As an employee who has been here throughout the entirety of the pandemic, I am grateful for all of the things SupplyHouse has done to make the past few years as easy as possible for all of us. I look forward to my future with this company, exploring the many opportunities it has to offer." - Danielle, Fulfillment Center Team Member
• "I started working for the company in 2016, and I can say with the upmost sincerity that applying to work for SupplyHouse is one of the best and beneficial decisions that I've ever made. The strong sense of compassion, positivity, teamwork, loyalty and respect that comes with the wonderful people who work here is both admirable and inspirational. The company makes it a priority to make sure that their employees are heard and innovation is not just welcomed enthusiastically, but encouraged. The company has also went through great lengths to make sure we remained safe through these very trying past years, and that is just one of the many examples that shows the character and genuine care that our wonderful management team holds. The company also holds pride in the fact that we have a very family-like atmosphere, and they find it immensely important that we feel like we are appreciated. For me personally, SupplyHouse is what I would consider to be a “forever” job. I am forever grateful for SupplyHouse being my place of work." - Alexander, Fulfillment Center Team Member

Check us out! https://www.supplyhouse.com/our-company

Please know that we are unable to sponsor work visas or temporarily hire candidates that are authorized to work for a defined period of time in their field of study for this position.