Superna is Growing!

This role is open to United States and Canada based employees in the Eastern Standard Time zone. This is a role well suited to an ambitious professional, looking for the next step in their career.

We are looking for a strong candidate with a good technical and customer service foundation. We'll provide targeted training on areas where you may not meet all requirements.

The position will be that of a Customer Support level 1, also referred to as Technical Support,

Job Description :

• Provide global customer-facing technical support for Superna software.
• Assist with software installations and failover / failback procedures.
• Conduct knowledge transfer sessions and basic configurations.
• Collaborate with customers to document and address technical issues effectively.
• Participate in weekend / holiday shift rotation and team meetings.
• Must have a valid passport and can travel

Skills :

• Excellent English communication skills both written and spoken.
• Proficiency in Linux, networking, and troubleshooting.
• Familiarity with DNS, Active Directory, NAS, NFS, Windows, Docker, and VMWare.

Reporting : This role reports to the Customer Support Team Lead.

Superna values diversity and is an equal opportunity employer. If you are a motivated individual with a passion for quality assurance and a desire to contribute to innovative projects, we encourage you to apply for this exciting opportunity.

We sincerely thank all applicants for their interest; however, will only contact those under consideration.

Last updated : 2024-05-31