Company Overview:

Superior Demolition Services Inc., headquartered in San Martin, CA, is a premier provider of demolition and aggregates services. Serving both commercial and residential clients throughout the Bay Area, our dedicated team of professionals is committed to delivering exceptional results in every project we undertake. Superior takes pride in providing professionalism, timeliness, and affordability.

About The Role:

As an Assistant Dispatcher, you'll play a vital role in our mission to deliver exceptional customer service. Working alongside our senior dispatchers, you'll be the backbone of our operations, ensuring seamless coordination and communication between our team, clients, and partners.

What You’ll Do:

• Assist senior dispatchers with administrative tasks, including data entry, record-keeping, and other office duties.
• Triage incoming calls from customers, service lines, and departments while providing excellent customer service.
• Update the on-call schedule and communicate changes as necessary to the team.
• Maintain accurate record-keeping in internal systems of delivery orders and maintain a log of calls, issues, and any other operational activity.
• Coordinate vehicle maintenance schedules and liaise with other departments regarding orders, inventory, and vehicle loading.
• Work cross-functionally across departments as needed regarding orders for delivery, pick-up, inventory issues, vehicle loading or assist in picking up or delivering purchases or supplies as needed.
• Support senior dispatchers with travel logistics and booking hotels for employees as needed.
• Verify third-party billing and change orders are accurate and ready for invoicing.
• Maintain office cleanliness and adhere to health and safety protocols.

Requirements:

• Proven experience in administrative or customer service roles.
• Technical proficiency with computers and software programs.
• A plus if you are proficient in MSFT, dispatch programs and GPS software.
• Willingness to perform other duties as required.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively.
• High school diploma or equivalent.
• Positive attitude and strong work ethic.
• Bilingual in Spanish.
• US Work Authorization.

Physical Demands and Working Environment:

• Occasional walking, light lifting, and handling of merchandise.

Benefits:

• Medical
• Paid Time Off
• Paid Employee Training
• Referral program

Why Join Us:

When you join Superior, you're not simply an employee – you become a valued member of our close-knit family. We pride ourselves on fostering a supportive and inclusive environment where every team member's contributions are recognized and celebrated. At Superior, we are dedicated to your personal and professional growth, offering mentorship, training, and development opportunities at every stage of your career journey. Whether you're taking your first steps into the industry or aiming to advance to new heights, Superior provides a platform for you to thrive and excel. Join us and discover the endless possibilities that await you.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 8 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person