JOB DESCRIPTION

(Non-Exempt)

JOB TITLE: Service Associate, Certification

DEPARTMENT: Service

REPORTS TO: Service Manager or General Manager

POSITION PURPOSE:

The Service Associate is responsible for carrying out service operations for the marina. The Service Associate’s primary responsibility is the customer and the maintenance and service of their vessel. Every task at the marina from interfacing with the customer when discussing their service needs to explaining the repairs that took place. The Service Associate projects a professional company image through all types of interaction. As this is a fast pace environment, must be able to work under pressure.

DUTIES AND RESPONSIBILITIES:
1. Troubleshoot, diagnose and repair all mechanical and electrical problems on respective boat, motors, and trailers.

2. Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.

3. Install all types of accessory items, for example, batteries, cables and propellers

4. Assist customers by answering specific technical questions to help the customer understand the operation of the unit and the work to be done or work already completed.

5. Attend technical training to improve proficiency, quality of work and to achieve higher levels of certification.

6. When necessary, water test unit with customers to verify work performed and to explain the operation of the product.

7. Stay familiar with painting process, decal application and fiberglass repairs.

8. Perform rigging as required.

9. Maintains awareness of safety issues and reports them immediately to supervisor

10. Other duties as assigned by management

OPERATING RESPONSIBILITIES:
Work performed and composed of a variety of different tasks, calling for the use of sound judgment; and compliance with policies and procedures. Must be a self-starter and be able to work in a team environment to achieve team, department and company goals.

Assists with a number of projects at one time and may be interrupted frequently to meet the needs and requests of customers.

QUALIFICATIONS:

1. Marine Service Technician Diploma or certification required

2. Knowledge or related experience in the marine service industry

3. Excellent customer service skills – known as someone who goes above and beyond

4. Must have a positive attitude

5. Must have highly effective communication skills and time management skills

6. Must be able to maintain a calm, positive attitude during periods of high activity

7. Ability to manage multiple project simultaneously

8. Excellent attention to detail.

9. Basic water safety skills

10. Must be able to pass a background check

11. Must be able to work in extreme weather conditions

12. Ability to work under pressure.

13. Must be able to work flexible hours on the needs of the property

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Must be able to lift up to 50 pounds.

The employee is regular required to sit, talk, hear, walk and lift

The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms

The employee is frequently required to stand, climb ladders and walk on even and un-even surfaces

Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus

I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department or marina without it being specified on this description that I am asked to perform, I should discuss them with my immediate supervisor, the GM or a member of the Human Resources staff.

Signature ______________________________ Date _________________

_________________________________

Employee’s Name (please print)

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Sarasota, FL 34242: Relocate before starting work (Required)

Work Location: In person