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Sunriver Resort is Hiring a Vacation Rentals Guest Service Agent Near Sunriver, OR
Overview:
The Guest Services Agent often provides the first point of contact for guests and is responsible for creating an excellent first impression. They are responsible for guest registration, room assignments and key control responsibilities. The Guest Services Agent will maintain the AAA Four Diamond standards.
The Guest Services Agent will always conduct themselves in manner which supports the Core Values of Sunriver Resort:Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities:
Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Follows proper check-in procedures
Registers guests into computer system, verifying registration, address and credit information
Accepts payment for guests’ accountants both at the time of registration and check out
Follows set procedures on posting, charges, cashing checks, safe deposits and refunds
Maintains accurate records of room availability
Be knowledgeable of all tours/groups
Responsible for access control
Completes appropriate front office reports
Resolves problems arising from guest complaints and provides prompt follow-up
Works closely with Housekeeping, Engineering, Sales and Conventions to ensure exceptional guest satisfaction
Attends appropriate resort, division and department meetings
Assures guest service standards are being applied by all guest services team
Assists with maintaining a strong morale and spirit throughout the guest services team
Maintains records for all VIPs, special requests, etc.
Maintains an up to date working knowledge of all resort amenities as well as any special events
Familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately and creatively
Makes dining , tour and activity reservations for guests
Accepts incoming guest correspondence and transmits appropriately
Upsells other resort services and amenities to guests including Destination Delivers
Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate