Sunrise Support Services, a debt settlement company located in New York City, is seeking a talented customer service representative. Customer service representative will work in a fast-paced, performance-based environment. All customer service representatives service clients on the phones and through email and sometimes via text. They will be responsible for managing/prioritizing the day-to-day tasks to be the most efficient and productive with handling client requests and de-escalating difficult conversations.

Roles and Responsibilities:

• Provide timely and professional responses to customer inquiries via phone and email
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with all requests
• De-escalating intense phone conversations

• Contact clients periodically to determine if there has been changes in their financial status
• Update CRM to accurately reflect the outcomes of customer interactions

Requirements:

• High school diploma
• 3 years of customer service experience (preferably in debt settlement)
• 2 years of experience assisting clients over the phone and email
• Experience de-escalating intense phone conversations
• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively'

'Work Remotely * No

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is your desired salary?

Education:

• High school or equivalent (Required)

Experience:

• Debt Settlement: 1 year (Required)

Work Location: In person