Job Description

Location : We support US flexible working arrangements in the contiguous 48 states. At Sun Life, we look for optimistic people who want to make life brighter for our Clients.

We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.

Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity : The Absence Implementation Consultant will manage the implementation process for policyholders, beginning with receipt of notification of sale and ending with the delivery of accurate customer outputs (communications, reporting, leave administration, system coding and integration and eligibility file uploads).

Role is responsible for data gathering, benefit verification and negotiation, system edits, customization, risk assessment and approval.

This role will have extensive interaction with external customers (carrier partners, policyholders (customers), prospective policyholders, brokers, vendors, and benefit administrators). How you will contribute :

• Manage and own the entire integrated absence implementation process; provide an exceptional customer service experience during this process
• Provide absence and STD best practice guidance
• Maintain a thorough understanding of claims processes
• Be the customer’s primary contact throughout the implementation to ensure their expectations are met during the onboarding to FullscopeRMS
• Collect, document, and share plan, process, customization needs, and product information regularly and clearly throughout the implementation.
• Proactively identify service and technology requirements unique to the individual customer
• Facilitate discussions with appropriate subject matter experts as needed
• Deliver and collect sold case and enrollment materials
• Code accounts and employer preferences and update internal systems
• Assist with customization of communications and reporting
• Gather case characteristics not identified in the sales process, consult with underwriting and other related departments (legal / compliance / claims, etc) to coordinate final approval
• Track and maintain client specific data throughout the implementation process
• Assist Account Managers with ongoing account management and amendments
• Act as liaison between carrier partner, customer, claims, implementation, EDI, UW, etc

What you will bring with you :

• College degree preferred, and 5-7 years of experience in the insurance / customer service industry
• Prior experience in an absence management and STD role is required
• Prior experience in an implementation or project manager role is strongly preferred
• Solid decision making and problem solving skills
• Ability to develop and maintain effective, professional business relationships with internal and external customers
• Strong presentation skills
• Ability to learn and manage system coding and customization
• Demonstrated ability to work independently
• Communication / negotiation skills and influencing the customer are critical competencies
• Ability to manage multiple and competing priorities

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms.

If you think you might thrive in this setting, we would love to hear from you. Not ready to apply yet but want to stay in touch?

to stay connected until the time is right for you! Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being mental, physical and financial including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work® Certified in Canada and the U.S.
• Named as a Top 10 employer by the Boston Globe's Top Places to Work two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Southern California region : $79,900 - $119,900 annually
• Central California region : $84,200 - $126,300 annually
• Northern California region : $90,100 - $135,200 annually

If you are a Colorado or Nevada resident, the salary range for this position is $76,200 - $114,300 annuallyIf you are a Connecticut or Maryland resident , the salary range for this position is $79,900 - $119,900 annuallyIf you are Washington or Rhode Island resident , the salary range for this position is $84,200 - $126,300 annuallyIf you are a New York resident , the salary range for this position is $90,100 - $135,200 annually We consider various factors in determining actual pay including your skills, qualifications, and experience.

In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives.

More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities.

Join our talented, diverse workforce and launch a rewarding career. Visit us at to learn more. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Last updated : 2024-05-17