About the Company: Ready to take on a new challenge? Come be part of the billion-dollar freight industry with Summit Logistics Group! Voted #1 fastest growing company in Wilmington and #190 fastest growing companies in the U.S, Summit Logistics Group is looking for a highly motivated operations professional who is committed to providing transportation solutions for customers across North America!

Primary Duties & Responsibilities

• Assist Operations Manager of carrier operations, including negotiating rates with carriers and coordinating shipments with customers.
• Work with Business Development team to ensure full communication on customers loads are understood.
• Develop and maintain relationships with carriers and customers to ensure high levels of service and customer satisfaction. Assist with any escalated carrier issues as needed.
• Assist SLG Billing Department with carrier issues as needed.
• Monitor SLG Operations email to ensure all communication is being responded to in a timely manner.
• Work with Claims and Compliance department on specific load issues and communication as needed.
• Provide timely and accurate communication to customers and carriers regarding shipment status, delays, and issues.
• Maintain accurate and up-to-date records of all load transactions and activities within Turvo.
• Assist with freight quoting as needed.
• Stay up to date with industry trends, regulations, and best practices.

Requirements:

• 1 years’ experience specifically with domestic freight brokerage preferred
• 1 years’ experience in customer service
• Excellent communication skills with both team members and customers.
• Strong negotiation and attention to detail
• Proficient in Microsoft Office and transportation management software.

What We Bring to the Table:

• Competitive base salary with commission structure
• Paid Training
• Comprehensive Health, Dental, and Vision Insurance.
• 401K
• Weekly Team Building Events and Competitions.
• Opportunities for community outreach.
• Paid Time Off program that increases as you continue your career with us.
• Mentorship and opportunities to grow and advance in your position.
• Monthly birthday and work anniversary celebrations!!
• Sponsored company outings

Summit Logistics Group is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Summit Logistics Group conforms to the spirit as well as complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career.