DESCRIPTION SUMMARYAct as liaison between customer and the company by facilitating the exchange of information and communication via email, phone or fax between appropriate contact points. Relay information relating to change orders, complaints, shortages and any other issues to the appropriate party in the company. Provide product and service information, answer questions, and work to resolve any problems our customer accounts might face with accuracy and efficiency.PRINCIPAL DUTIES AND RESPONSIBILITIESServe as the central contact person for all basic customer inquiries, gathering all necessary information from internal business partners to communicate effectively back to customer.Resolve service needs, questions and complaints by telephone or written correspondence by gathering, researching and analyzing information from internal business partners, and escalate unresolved issues to management as needed.Escalate unresolved issues to management as needed. Contact customers when identifying availability issues and propose solutions to prevent customer dissatisfaction.Collaborate with production planners on the customer schedule changes and proactively communicate with both internal teams and customer on solutions.Communicate with assigned accounts regarding pricing, order entries and other issues as they arise.Address issues impacting customer service and seek solutions.Comply with federal, state, and company policies, procedures and regulations.Support all safety, food quality and sanitation initiatives and policies.Follow Sugar Creek Packing Co. safety rules and procedures.Perform other duties and tasks as assigned.MINIMUM QUALIFICATIONSEducation: High School Diploma or GED; Bachelor's Degree preferred; or equivalent experienceExperience: 1 to 2 years in customer service or related industry preferred; experience working with SAP system preferred.Certification: NoneABILITIES, KNOWLEDGE, AND SKILLS REQUIREDPossess excellent communication and interpersonal skills.Know how to use Microsoft Office Programs (Word, Excel). Possess excellent organizational skills and attention to detail.Possess strong analytical and problem-solving skills. Able to multitask efficiently in a fast-paced environment while maintaining focus and attention to detail. Know how to actively listen to employees across various departments to address issues.Possess basic mathematic skills. Able to work well with others in a team environment. OTHER REQUIREMENTSNo unusual physical requirements. Physical requirements are consistent with typical customer service positions, including mostly sitting with some standing/walking required. Other light physical activity like using stairs or occasionally moving items weighing less than 15lbs may be required as needed. Some travel may be required in between plants. WORK ENVIRONMENTSome travel to other locations is required.All work takes place in an indoor, office-style setting.