As a Community Associate for Flex Workspace Solutions / Strive Coworking you are responsible for the daily member experience by providing excellent customer service and fostering the FWS coworking culture.

The Community Associate is responsible for assisting the Community Manager in providing an enjoyable and productive place for all members and guests to work while maintaining the integrity of the FWS / Strive brands.

Primary responsibilities include, but are not limited to, the actions outlined below.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Deliver exceptional customer service and provide a warm and welcoming business environment
• Ensure all daily operations tasks are completed in a friendly & professional manner : manage the front desk, greet visitors, receive deliveries, coordinate center task, etc.
• Uphold center readiness standards to include : daily walk-around, set show offices & conference rooms, check restroom amenities, distribute mail, maintain clean & tidy common areas, brew coffee, manage dishwasher, etc.
• Build a FWS network by collecting success stories, organizing events and meetings and by understanding members’ businesses to facilitate connections of like-minded people
• Engage FWS community in your location, ensuring expectations are met and new expectations are uncovered which enhance the community experience
• Assist with member communications and delivering the new member onboarding process : orienting customer and hosting a welcoming experience once the sale is closed by Sales Manager
• Ensure that all daily service charges are captured and entered into the billing system on a daily basis
• Handle, document, and follow up on customer concerns and facilities issues until resolve, escalating to the proper departments as needed
• Manage the business center independently in the absence of the Center Manager
• Carry out additional tasks as assigned

QUALIFICATIONS AND SKILLS :

• Must be proficient with Microsoft Office Suite
• Strong customer service skills
• Positive attitude, team player
• Ability to effectively communicate with a wide variety of individuals
• Event planning / Social media marketing experience a plus

We take very good care of our most important asset, our employees, by offering :

• A great base salary
• Comprehensive benefits, including health, dental and vision insurance, 401(k), personal paid time off, paid holidays and more!
• Career advancement.
• Company paid training
• The opportunity to work with motivating, and encouraging colleagues.
• A fun work environment!

Last updated : 2024-05-12