5 IT Help Desk Technician (Tampa, FL) Jobs in Tampa, FL
Strive Pharmacy is Hiring an IT Help Desk Technician (Tampa, FL) Near Tampa, FL
Company Overview
Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.
Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.
Our Mission
We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.
Position Type: Full-Time
Location: Tampa, FL
Schedule: Hybrid - 3 days a week onsite minimally
Position Overview
Are you a skilled IT Help Desk Technician ready to provide efficient technical support and assistance to our employees? We're seeking a candidate with a passion for problem-solving and a knack for clear communication. In this role, you'll be the initial point of contact for our team, offering remote assistance to resolve computer, hardware, printer, and network-related issues. Your technical expertise, patience, and customer-centric approach will play a vital role in preserving our company's reputation and success.
Key Responsibilities
As our IT Help Desk Technician, your primary responsibilities include:
- Serving as the first line of support for our employees, addressing their technical queries via phone and email.
- Conducting remote troubleshooting using diagnostic techniques and relevant questions.
- Analyzing the information provided by employees to determine the best solution for their issues.
- Guiding employees through the problem-solving process with patience and clarity.
- Escalating unresolved issues to the appropriate support personnel when necessary.
- Offering accurate information about our IT products and services.
- Documenting and maintaining detailed records of events, issues, and their resolutions.
- Providing timely updates to employees on the status of their technical issues.
- Sharing valuable feedback and suggestions from employees with the relevant internal teams.
- Identifying and recommending potential enhancements in our support procedures.
Qualifications:
To excel in this role, you should meet the following qualifications:
- A Bachelor's degree (BSc/BA) in IT, Computer Science, Engineering, or a related field OR
- 3 years of experience in an MSP (Managed Service Provider) role OR
- 5 years of direct customer support experience, in lieu of a degree.
Please note that MSP experience is highly valued and may be considered above academic degrees or general customer support experience.
Required Skills:
We are looking for candidates with the following skills:
- Proven experience as a help desk technician or in a similar customer/employee support role.
- Proficiency in configuring both Windows and Mac computers.
- Tech-savvy with a strong grasp of computers, tablets, phones, routers, switches, Wi-Fi, and remote control tools (RMM) to effectively support our customers and employees.
- Comprehensive understanding of computer systems, mobile devices, and various tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills, both written and verbal.
- Customer-oriented with a cool-tempered and patient demeanor.
Preferred Skills:
- While not required, the following skills would be a bonus:
- Experience in supporting pharmacy-related systems.
- Knowledge of office automation products.
- Familiarity with scripting and databases.
- Proficiency in Device and Endpoint Management Solutions like Kaseya, ConnectWise, Ninja, Atera, or Syncro.
If you're a dedicated IT Help Desk Technician who can combine technical prowess with exceptional customer service, we encourage you to apply. Join our team and help us deliver top-tier technical support while contributing to our company's success!
Annual Salary
Benefits/ Perks
Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.
Culture
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community by organizing Food Truck Fridays (at our Gilbert, AZ location only), and Casual Fridays. Throughout the year, we also arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.
EEO
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.
Job Summary
Full Time
$47k-58k (estimate)
03/29/2024
05/28/2024
strivepharmacy.com
Gilbert, SC
<25
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