STRIDE Community Health Center is a 501(c)(3) Federally Qualified Health Center (FQHC) with a 35-year history of providing team-based health care to the Denver-Metro area. From a single clinic in 1989, STRIDE has grown into a large, integrated health care delivery system serving 52,000 patients, annually, from 14 brick-and mortar clinics, including six school-based health centers and a versatile street medicine team.

The Care Coordination Supervisor provides direct supervision, training, and coaching to Care Coordinators under the general supervision of the Clinical Nurse Manager or Care Coordination Program/Project Manager(s). This role includes direct patient care time (75%) and administrative time (25%). Administrative time includes assisting with timecard review and approval, scheduling/staffing, training, progress reviews, disciplinary action, and site meetings.

Location: This position will oversee our Englewood, Conifer and all school based clinics (West clinics)

Essential Duties and Responsibilities

• Collaborate with other site-based leaders in establishing, implementing and maintaining quality patient care, improve quality metric standards and meet external client expectations.
• Direct training/supervision/coaching of Care Coordinators including performance appraisals, in consultation with other site-based leaders.
• Review and monitor EHR tasks/workload to ensure accurate and timely completion of patient care and follow-up.
• Responsible for completing periodic skill validation/audits of staff under their supervision.
• Demonstrate knowledge of all policies and procedures pertinent to their work area and staff under their supervision.
• Assist the Clinical Nurse Manager with schedule efficiency, coordinating vacation requests and sick calls to ensure appropriate clinic coverage.
• The full, current job description for “Care Coordinator” is incorporated here by reference and this position performs all these duties in addition to their administrative tasks.
Other duties as assigned.

We offer $54,000 - $64,000 annually including:

• Medical, Dental, and Vision Insurance.
• PTO, Sick Time and Paid Holidays!
• Company Paid Life Insurance.
• A 401K retirement savings plan & match!
• And much more!

Education and Experience

• At least 2 years of direct or indirect support of patient care or related experience.
• At least 1 year of experience in a community health or Federally Qualified Health Center.
• At least 6 months of experience supervising other individuals, preferably in a healthcare setting.
• Additional language proficiency highly desired.
• Previous care coordination experience is desired.
• High School diploma is required, Associate’s or higher is preferred.

Knowledge, Skills and Abilities

• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.

• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.

• Ability to work from procedure manuals.

• Capability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively.

• Customer service skills, including the ability to diffuse upset patients.

• Skill in using a variety of computer software including but not limited to the internet and MS Office Products and Electronic Health Records (EHR).

• Ability to handle sensitive information ethically and responsibly.

· Ability to protect the confidentiality of patient, employee, and business information. · Ability to perform basic math.

Miscellaneous Requirements

Join Us. Together We Improve lives.

STRIDE conducts a background check, including criminal history, education, license and certification.

STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

A successful candidate will live STRIDE ICARE values:

Integrity doing the right thing even when no one is watching.

Compassion meeting the patient where they're at with empathy.

Accountability doing what we say were going to do.

Respect showing attention to human dignity.

Excellence having a growth mindset; striving to learn more and practice continuous improvement.

STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information, or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations when they do not impose an undue hardship on the organization