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Job Description

Front Desk Admin
 
Compensation
$11 to $12 Hourly
 
Employment Type
Job Summary: 

The Front Desk Associate is our “First Impression” and lead service contact for all Members and Guests. They are essential in the day-to-day operational flow of the Studio. The Front Desk must build a relationship by phone and in person with our Members/Guests to ensure they are comfortable when arriving and leaving their sessions at the Studio. Through the relationships built, the Front Desk Associate helps to promote the renewals for each Member. The Front Desk is directly responsible for the acquisition of new prospects via telephone inquiries.

Approximate Hours:

  • Monday-Thursday: 9 am-5 pm
  • Friday: 9 am-3 pm
  • Occasional Saturdays or evenings for events 

 
Stretch Zone Front Desk Associate Job Description Minimum Standards
 
Culture: 
We will teach and maintain the Stretch Zone proprietary stretch methodology to create an enhanced lifestyle for our Members. We will produce a culture of satisfied Members telling their friends about the benefits of Stretch Zone. We will ensure a fun atmosphere and wellness focus at our Stretch Zone studio to provide satisfaction for our Members as well as our Team mates. “We stretch as a Team, we clean as a Team, we provide excellent service and wellness solutions as a Team.” Together we enhance lifestyles and grow membership to succeed as a Team.
Job Summary: 
The Front Desk Associate is our “First Impression” and lead service contact for all Members and Guests. They are essential in the day-to-day operational flow of the Studio. The Front Desk must build a relationship by phone and in person with our Members/Guests to ensure they are comfortable when arriving and leaving their sessions at the Studio. Through the relationships built, the Front Desk Associate helps to promote the renewals for each Member. The Front Desk is directly responsible for the acquisition of new prospects via telephone inquiries. 
Essential duties and responsibilities:
  • Greets all Members/Guests by Name
  • Answers all calls within 3 rings and directs all phone calls
  • Fields Members compliments, complaints and concerns and forwards to GM
  • Performs opening and closing procedures
  • Creates our First and Last impressions
  • Calls and confirms all Members/Guests for the day
  • Calls all Members that are not meeting their session per week average and help facilitate their next appointment
  • Makes daily deposits if necessary per GM
  • Responsible for the inventory of the studio
  • Completes all automated tasks that are assigned to the front desk manager (Member Relations) position
  • Ensures that every Team mate is correctly clocking in and out daily.
  • Responsible for the atmosphere of the Studio. Clean, Organized, Nice aroma, Music at all times
  • Anticipates the Members/Guests needs and prepares them for their next visit
  • Provides fond farewell upon Member/Guest leaving the Studio and invites them to their next session or event
 
Required knowledge and skills:
  • Must be highly motivated and energetic
  • Must be a good listener
  • Provides excellence in service with Stretch Zone Members/Guests
  • Has full understanding of the proprietary stretch methodology of Stretch Zone and the accreditations/certifications/patients for the Franchise.
  • Must have a servants heart
  • Excellent communication and interpersonal skills
  • Effective organizational skills
  • Strong attention to detail
  • Ability to multi task
  • An understanding of operations
  • Must be a team player
  • Must be able to work days, evenings and weekend as necessary
 

Physical Requirements and Working Conditions 

 
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull.  The employee may be required to lift and carry objects weighing up to 25 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
 
Front Desk Associate Compensation
 
Front Desk Associate compensation, hourly, event pay and bonus plan will be per discussion, noted and signed on specific offer Letter.
Pay periods are bi-weekly.  
 
Essential duties and responsibilities:

•       Greets all Members/Guests by Name 
•       Answers all calls within 3 rings and directs all phone calls  
•       Fields Members compliments, complaints and concerns and forwards to GM
•       Performs opening and closing procedures  
•       Creates our First and Last impressions 
•       Calls and confirms all Members/Guests for the day 
•       Calls all Members that are not meeting their session per week average and help facilitate their next appointment 
•       Makes daily deposits if necessary per GM
•       Responsible for the inventory of the studio  
•       Completes all automated tasks that are assigned to the front desk (Member Relations) position 
•       Ensures that every Team mate is correctly clocking in and out daily.
•       Responsible for the atmosphere of the Studio. Clean, Organized, Nice aroma, Music at all times 
•       Anticipates the Members/Guests needs and prepares them for their next visit
Provides fond farewell upon Member/Guest leaving the Studio and invites them to their next session or event
 
About Stretch Zone:
Stretch Zone Is the only certified and accredited stretch company in the United States. Stretch Zone is world's leading source and educator for todays advanced practitioner-assisted stretching. Built to provide performance enhancement modalities for health practitioners, massage therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching techniques.
 
 

Skills for Front Desk

The job skills required for Front Desk include Attention to Detail, Organizational Skills etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk. Select any job title you are interested in and start to search job requirements.

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Career Path for Front Desk

The following is the career advancement route for Front Desk positions, which can be used as a reference in future career path planning. As a Front Desk, it can be promoted into senior positions as a Front Desk Clerk Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk. You can explore the career advancement for a Front Desk below and select your interested title to get hiring information.

How to Become a Front Desk

If you are interested in becoming a Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk for your reference.

Step 1 Understand the job description and responsibilities of a Front Desk

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Step 2 Knowing the best tips for becoming a Front Desk can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk jobs
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Step 3 View the best colleges and universities for Front Desk

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