The Customer Service Insurance Representative role is the center of our customer experience process, and we are looking to fill one full-time position to continue to make customer service our top priority.

Representatives assist our current customers with any of their needs, and generate leads from current customers. Representatives receive bonuses for generating leads, and there is no limit to the amount of bonus they are eligible to receive.

We provide full training in insurance and customer service, and, while no insurance experience is required for this position, some experience is preferred.

Benefits

Annual Base Salary Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Responsibilities

• Maintain and develop customer relationships with consistent positive communication.
• Cross-sell to meet additional insurance needs.
• Process customer policy change requests.
• Explain complex concepts in understandable ways.
• Problem-solve solutions for customer issues.
• Manage our customer claims handling process from start to finish.
• Spearhead our annual review process, and research opportunities for customer savings.

Requirement

• Fully trained within 90 days.
• Possess a genuine willingness to learn, be coachable, be intuitive, be proactive.
• Excellent communication and interpersonal skills.
• Professional email and telephone etiquette.
• 4-40, 20-44, or 2-20 insurance licenses NOT required prior to starting.

Last updated : 2024-03-04