8 Customer Support Specialist Jobs in Brook, IL
Streamline Healthcare Solutions is Hiring a Customer Support Specialist Near Brook, IL
Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.
Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.
Job OverviewCustomer Support Specialists interact daily with customers to address reported issues and manage questions or requests. Customer Support Specialists work directly with project managers, developers and testers to provide immediate support to a growing community of customers.
Job Responsibilities
- Daily management of customer reported tasks, issues, requests, Severity 1 calls, and escalations.
- Meet with customer representatives regarding their issues and upgrade process.
- Ability to work flexible hours., ideally 8 am to 5 pm or 11 am to 8 pm.
- Frequent communication and meetings with other team members including project managers, developers, testers and other internal staff.
- Bachelor's degree or higher in Computer Information Systems, Computer Science, Health Informatics, or Business. Other related fields may be considered in conjunction with comparable work experience.
- Experience with Electronic Health Records preferred.
- Excellent interpersonal skills and effective written and oral communication skills.
- Strong analytical skills, problem solving abilities and sharp attention to detail.
- Sense of urgency and ability to prioritize work and daily tasks.
- Outstanding work ethic, drive, motivation and commitment to quality results.
- Willingness to work some nights and weekends. Flex time is provided at Supervisor discretion to accommodate this requirement.
Job Summary
Full Time
IT Outsourcing & Consulting
$47k-58k (estimate)
03/09/2023
11/24/2024
streamlinehealthcare.com
KALAMAZOO, MI
50 - 100
2003
Private
DAVID RYLAND
$10M - $50M
IT Outsourcing & Consulting
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About Streamline Healthcare Solutions
Streamline is a provider of software solutions to behavioral healthcare organizations.
The job skills required for Customer Support Specialist include Problem Solving, Customer Support, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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