STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Sr. Collaboration Analyst for a contract opening with one of our largest clients!

This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.

Job Title: Sr. Collaboration Analyst
Contract: 12 Months
Location: Ybor City, FL ON-SITE

Job/Role Description:

• Collaborate with stakeholders to understand collaboration technology needs.
• Define configuration specifications collaboration systems.
• Gather business analysis requirements to align solutions with organizational goals.
• System Management and Optimization:
• Configuration, maintenance, and optimization of collaboration systems.
• Plan and execute MAC requests related to collaboration systems.
• Perform quality assurance checks on collaboration systems and processes.
• Ensure collaboration systems meet performance standards and user expectations.
• Technical Troubleshooting:
• Investigate, troubleshoot and remediate collaboration systems issues.
• Provide recommendations to the team for improvements.
• Contractor Management:
• Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
• Ensure timely project execution and adherence to quality standards.

Required Skills/Experience:

• System Experience:
  Cisco CUCM VoIP System
  Cisco PCCE (Contact Center System)
  Cisco Cube
  Cisco Video Conference systems Managed via Control Hub
  Microsoft Teams meetings
• Requirements and Skills:
  Proven experience in managing Cisco collaboration and Contact Center technologies.
  Strong troubleshooting skills and ability to handle complex issues.
  Dial plan and call flow/routing management
  Project management experience for successful system implementations.
  Vendor management experience.
  Excellent communication and collaboration skills.
• Core Competencies:
  Takes ownership and acts with integrity.
  Drives operational excellence for customers.
  Builds strong, collaborative relationships.
  Cultivates innovation and embraces change.
  Thinks strategically and exercises sound judgment.
• Preferred Certifications:
  Associate/Intermediate level:
  Microsoft 365 Certified: Teams Administrator Associate
  Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
  SIP Training and SSCA Certification - SSVVP Voice and Video over IP training and certification (thesipschool.com)
  Certification | BICSI - Installer & Technician, DCDC
  Professional/Expert/Advanced level:
  Microsoft 365 Certified: Teams Voice Engineer Expert
  SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification (thesipschool.com)
  Certification | BICSI RTPM, RCDD
  CCNP Collaboration - Training & Certifications - Cisco
  CCIE Collaboration Certification and Training - Training & Certifications - Cisco

How to Apply: send resume and contact information to Nick Gleason, Sourcing Specialist, at .

The S3 Difference:

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:

• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you re eligible for a full benefits package that may include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Vacation Package
• Life & Disability Insurance Plans
• Flexible Spending Accounts
• Tuition Reimbursement