Customer Service Representative

Do you have administrative support, customer service and Excel experience? Would you like to join a great team?

Join SRP Companies as a Customer Service Representative!

Driven by our mission to deliver exceptional value to our customers by providing innovative products and services.

Since our founding as a regional distributor of sunglasses in 1969, SRP has grown into an international leader providing in-store merchandising solutions to a wide variety of retail partners and their consumers. We have built relationships with thousands of international, national, and regional retailers who rely on our customized solutions in more than 60,000 locations across the U.S. and Canada. With warehouse facilities in several states and service reps covering all regions of the country, there isn't a retail location we can't service.

For this role we will look to you to:

• Promptly respond to incoming calls and respond appropriately to customer inquiries.
• Provide shipment, product, and service information to customers.
• Resolve product or service problems by determining the cause of the problem and follow-up with solutions.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Work with outside service groups to enter and follow-up on orders and service.
• Report and track reset and install promotions.
• Utilize and understand proprietary software.
• Maintain database accuracy.

Benefits and Perks:

• Hybrid role
• Medical, dental, and vision insurance
• Company paid short term disability and life insurance
• Paid holidays and floating holidays
• PTO
• 401(k) with company match
• Tuition Reimbursement
• Employees are paid weekly

Join us, and let’s deliver data-driven retail solutions.

SRP’s mission is to deliver exceptional value to our customers by providing innovative products and services. Our vision is to empower our team to become the most admired provider of consumer products and distinctive retail solutions. It’s an exciting time for our company and if you’re ready to unleash your potential to help fulfil our mission and vision, apply today.

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The gross hourly range is $16.00- $18.00. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Qualifications

Experience/Qualifications:

• Excellent written and verbal communication skills and the ability to collaborate with people at all levels.
• Strong attention to detail, organizational skills, listening and focusing skills and resolution skills.
• Minimum of two years customer service or administrative support experience.
• Ability to work from a home office environment and maintain professional focus and demeanor.
• Proficient in MS Office applications, including Excel, Outlook and Word.
• Flexible, self-starter, comfortable working in a fast-moving, start-up type of environment managing multiple tasks and projects in a time-sensitive environment.