Qualifications

• High School Diploma / GED Required
• Associate's Degree Preferred
• 2 years Experience in a clinical healthcare position related to patient financial services, registration or scheduling. Required

Skills and Abilities

• Knowledge of computers and MS Windows applications. (Required proficiency)
• Keyboarding skill or typing skill of at least 30 WPM. (Preferred proficiency)
• Excellent interpersonal and communication skills and the ability to exhibit patience. Good math and analytical skills. (Preferred proficiency)
• Knowledge of medical terminology. (Preferred proficiency)

A Brief Overview

Under direction, responsible for the processing of patient accounts from the point of scheduling to the completion of pre-bill editing. This responsibility includes scheduling the service, collecting and verifying the comprehensive data set, verification of insurance, insurance pre-certification, liability calculations, financial education and finalizing financial resolution with patients, financial assistance (HAP) and the identification and resolution of pre-bill edit failures following established policies and procedures, and in compliance with JACHO, Medicare, Payer contracts and other regulatory agencies.

Essential Job Duties

• At time of registration, identifies information required and obtains that information. Based upon that information, determines the type of financial education and required forms for that patient. (Medicare ABN, Blue Cross Limited Waiver or Financial Obligation.)
• Collects/updates the comprehensive data set at the time of scheduling, validating patient information and determines in or out of network insurance status.
• Completes missing data from the comprehensive data set and validates information with patient prior to or upon patient arrival for service.
• Identifies insurance sources, collects and documents detailed and accurate insurance information in a timely manner. Identifies managed care provisions and follows up with appropriate parties to resolve outstanding issues.
• Obtains patient estimated charges when appropriate and calculates patient liabilities for requested services. Negotiates financial resolution through proper sequencing of resolution options and patient’s ability/willingness to pay. Identify financial assistance screening (HAP) when applicable.
• Collates all information and paperwork, including face sheets, pre-authorizations, referrals, Medicare ABN and others in preparation for patient’s arrival and determines patient arrival status (express verses regular processing).
• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Job Type: Full-time

Pay: From $18.74 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Childcare
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Topeka, KS (Required)

Ability to Relocate:

• Topeka, KS: Relocate before starting work (Required)

Work Location: In person