Vice President of Client Success 

The Vice President of Client Success will be a key leader in our organization, responsible for building and guiding a high-performing Client Success team that ensures our clients are achieving their business objectives with Storable's products and services. This role requires a strategic leader with a strong track record of driving client retention and revenue growth for vertical SaaS organizations.

Location: Austin, TX, USA (Flexible/100% Remote)

What you’ll do every day:

• Develop and implement a standardized client success playbook that enhances client satisfaction, mitigates churn, and creates upsell and cross-sell opportunities; drives net portfolio growth.
• Lead and mentor a global client success team, fostering a culture of client-centricity, accountability, and high performance.
• Drive a culture of value creation within Client Success - establish a value framework within the team that is leveraged to impact client outcomes and satisfaction 
• Separate market signal from noise, serve as the organization’s ‘eyes and ears’ on the market, acting as the customer voice internally at Storable
• Collaborate with Sales, Marketing, and Product teams to ensure alignment and execution of company strategies.
• Establish key performance metrics and goals for the client success team that align with company objectives.
• Regularly review client feedback and satisfaction to drive improvements in our products and services.
• Build strong relationships with all clients, regardless of size, ensuring a total client focus. 
• Represent Storable to the industry, traveling as needed to events and trade shows (up to 25%)

What you need to bring to the table:

• Minimum of 15 years of experience in a client-facing role, with leadership and success across multiple companies - you have good pattern recognition 
• Experience in a high growth, PE backed environment
• Experience merging different companies, cultures, and processes into a standardized playbook (tools, process. etc.)
• Experience leading client success initiatives within an organization with multiple SaaS products, servicing both the Enterprise and SMB segments
• Proven track record of net portfolio growth and retention, and improving the organization’s relationship with clients
• Exceptional leadership skills with the ability to develop and motivate a high-performing team while in a 100% distributed environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders

Core Values:

At Storable, we believe in:

• Being Driven: We look for individuals who are passionate and driven, who can bring that energy to our teamin a remote environment and channel it into building and improving our client success strategy.
• Embracing Change: We need a leader who can adapt to changes quickly and leverage them to benefit our clients and our company.
• Having a Whole-Hearted Customer Focus: Our clients are at the heart of everything we do. We need a leader who understands this and can instill a customer-centric approach in our team.
• Playing Well With Others: Collaboration is key to our success and we’re a matrixed organization spread across the globe. We need a leader who can work effectively with other teams within our organization and build genuine relationships with our clients.