General Responsibilities

Meet the mission and standards of guest satisfaction, property appearance, and employee support established by Stoney Creek Hotel & Conference Center and directed by the General Manager. Provide supervision and support for all operations including front desk, housekeeping, sales, maintenance, and conference center. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured, and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality, and caution.

Supervision Received/Provided

This position is supervised by the General Manager.

Essential Duties

• Assume 24-hour property operations responsibility in the absence of the General Manager.
• Effectively communicate information to property and corporate staff to sustain an efficient and effective operation. Communicate all concerns to the General Manager.
• Understand how to manage a culturally diverse work environment.
• Demonstrate leadership qualities in decision making, personal appearance and communication to create an atmosphere for success whenever and wherever you represent Stoney Creek Hotel & Conference Center.
• Understand, promote, and embrace the People First philosophy of Stoney Creek Hotel & Conference Center and develop staff through timely performance evaluations and knowledge of market salaries.
• Enforce operational and cash control for the property.
• Resolve customer dissatisfaction or complaints.
• Assume the duties of recruitment, training and mentoring of staff as directed by the General Manager.
• Assist in managing the operations of the front desk to ensure compliance with procedures and ensure the quality of service and hospitality to hotel customers.
• Utilize property management systems to train and/or assist front desks and other departments to process day-to-day transactions.
• Oversee food and beverage operations and events including Conference Center, Breakfast and Bars to provide a high level of service to guests and customers.
• Assist with Housekeeping and Maintenance oversight as required by the General Manager.
• Assist corporate staff and perform other duties as requested by upper management.

Other Duties

• Drive shuttle when another driver is not available.
• Conduct new hire orientation as required.
• Code accounts payable and credit card purchases as assigned.
• Assist the front desk, conference center and housekeeping at busy times.

Job Characteristics/Required Skills: 

• Delegate responsibility for day-to-day operations to other managers as directed by General Manager and follow up to ensure optimal level of quality service, hospitality and timely administrative processing.
• Process month-end reporting and accounts receivable as directed by General Manager.
• Support other managers including but not limited to Sales Manager/Conference Center Manager/Event Coordinator with management of events.
• Monitor customer complaints, operational issues, business flow and staff performance to correct problems at the earliest opportunity to maintain the highest quality of customer satisfaction.
• Review and maintain room inventory daily, weekly and monthly to maximize hotel revenues including both transient and group rooms in conjunction with Central Reservations, Travel Click and others as directed by General Manager.
• Manage and control supply inventory including guest amenities, linen, hard goods, disposables, food, beverage, liquor, and operating supplies.
• Log and track gift certificates.
• Work with General Manager to implement services, develop business plans, evaluate business trends and modify strategies to meet or exceed the needs of owners, employees and guests within budgets.
• Schedule management and hourly staff within budget guidelines, and as directed by General Manager. Cover any shift or position when alternative options are not available.
• Monitor performance, mentor and counsel staff as needed in the absence of the General Manager. Observe employee break and lunch times for appropriateness. Conduct performance reviews as directed by General Manager in advance of the review date.
• Educate staff on emergency procedures, safety precautions and People First. Adhere to all government and company regulations.

Required Education/Certifications/Training/Experience

• High School degree or GED required. College degree in related areas preferred.
• Two years of hospitality experience desired.
• Fully educated and able to train others in all hotel emergency procedures
• Educated on the use of all chemicals and equipment used to carry out the tasks of the hotel and able to train others.
• Able to read, interpret, train others, and follow the rules and procedures provided in the employee handbook

Benefits of working at Stoney Creek Hotels

• Paid Onboarding 
• Paid Training 
• 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days 
• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy 
  • eligible the first of the month following 60 days of employment 
• Paid vacation and sick leave 
• Flexible schedule 
• Paid Holidays
• Hotel room discounts 
• Opportunities for career progression 
• A thriving culture that provides genuine hospitality 
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time