Overview

Primary focus is on all things related to the client from onboarding through daily management.

Responsibilities

• Cross-product expertise, StoneX Digital, Futures, Swaps, Securities, Prime Brokerage, Fixed Income and any other products that StoneX has to offer• Coordinate with all support and control groups in the firm – onboarding, compliance, legal, finance, etc. • Ensure all daily client-facing solutions are complete and accurate – balancing, trade settlements, wire or positions movements, etc. • Solve both tactical and strategic problems for institutional clients• Help create a better client experience by synthesizing and championing client feedback for StoneX Digital and wider StoneX management groups• Consolidate client feedback to present product development ideas, prioritize for greatest client impact and engage clients in the process for rollout• Serve as an internal advocate for our clients to our product, compliance, onboarding and trading teams. • Collaborate across all areas of StoneX Digital and StoneX Group to contribute to internal projects designed to improve the internal sales process and the overall client experience• Maintains prompt and regular attendance.• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Qualifications

• 3 years financial services experience• Series 3, 7 or 99 preferred or willing to obtain one of these based on confirmation with SR. Client Experience Manager within 6 months• Experience in cleared/custodied product preferred – Prime Brokerage, Futures Clearing, Crypto-currencies, Swaps, etc.• Experience in client service, finance, accounting, operations or treasury teams• Must be a problem solver, with the ability to work in a dynamic team• Attention to detail, organization, prioritization, and time management skills

Hiring Salary Range $60000-$80000 (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data.) Subject to business performance and recommendations of management, this role may be eligible to participate in an incentive compensation plan. This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered. 

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