Description

ABOUT THE ROLE / Driven by our values and an innate understanding of our culture, the Catering Services Team Member provides our guests who reach out to our catering office with exceptional and memorable catering events that exceed their expectations. This is provided through the friendly, helpful and accurate planning of the event in conjunction with the party host and the restaurants. 

CORE RESPONSIBILITIES

• Manages inbound calls from our guests and serves all their catering needs and requests through skilled catering sales and service expertise to ensure superior Stonefire Grill events.

• Expert knowledge of Stonefire Grill’s menu, and Stonefire Grill event coordination, to make certain all guests’ expectations are met and exceeded.

• Supports the Catering Office Team through use of proper training systems, adherence to policies, company standards, and implementation of our service standards.

• Works carefully and accurately with the Catering Software so that all required information is present.

• Ensures a seamless Catering Events “handoff” from Catering Office to Restaurant Operations Teams, to make certain there is consistent delivery of Stonefire’s high level of food and service experiences.

• Maintains a guest and team-first focus daily. Demonstrates respect and loyalty to the entire Team every shift.

• Drives catering sales generation through outbound sales calls, follow-ups with Stonefire guests and quotes received.

• Follows up with guests to collect feedback and ensure their catering needs were exceeded and will be choosing STONEFIRE for their next event.

• Performs all administrative duties to include answering calls, emails, and requesting event insurance accurately and in a timely matter.

• All training will take place in the Home Office and will require in person attendance until completed.

• The role will require occasion in person attendance at the Agoura Hills Office for additional training, team meetings and as requested by the management team.

• Performs other related work and projects as assigned by Management.

Requirements

• 2 years of guest service experience, required. 2 years of high-level phone experience to include assisting guests, required.
• Catering and food service experience, required.
• Strong knowledge of Stonefire Grill’s menu, required.
• Strong organizational and exceptional communication skills.
• High level computer skills to include Microsoft programs.
• Must be an individual of high integrity and have an innate ability to interact with different types of people.
• Open to coaching and development, values critical to Stonefire Grill and its success.
• Have an ability to work independently, or as a team member, while maintaining focus and productivity.
• Available weekends and holidays as needed. Minimum 4 days of availability per week, 6-8 hour daily shifts.
• Must reside and work in California and be able to travel to Agoura Hills Office as needed. 
• Fluent Spanish speaker a definite plus, but not required.