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The Service Coordinator (SC) is a specialized, highly trained, and skilled member of the Service Client Care Center. The SC handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due and overdue clients, special order parts notifications, and handles several other outbound calling activities. The SC must possess outstanding communication skills, multi-tasking skills, and time management skills. Must be cheerful and have an enthusiastic disposition, possess the ability to speak articulately, have great work ethics, and enjoy making outbound telephone calls.
Requirements:
Applicants must have a minimum of 1 year of Call Center experience
Mastering all training materials provided in training which includes phone scripts and word tracks pertaining to client questions.
Basic operational software techniques for CDK and TEKION SCHEDULER service CRM.
Having the aptitude and desire to develop a solid understanding of product information related to all Toyota/VW vehicles and all maintenance and repair services provided by the service department listed in CDK.
Willingness to develop an understanding and adhere to Client Care Center “Policies and Procedures Manual”
The ability to meet or exceed all Key Performance Indicators that measure performance.
Being organized, self-disciplined, and a quick learner
Must be available to work weekends anywhere from 8 am to 6 pm.
Must be able to work a flexible schedule (40 hours per week)
Responsibilities:
Promptly and professionally answer multiple inbound calls with the number one goal being to provide an exceptional client experience and to schedule a solid and specific service reservation with the service team.
Master and follow all training materials including inbound service scripts and all word tracks and scripts in Service CRM software to accurately set inbound service reservations.
Provide clients with information pertaining to current service offerings.
Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due and overdue services.
Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
Benefits:
A professional work environment with state-of-the-art equipment and software.
Motivating paid training program.
Consistent ongoing training and performance feedback.
Bonus earning potential is based on performance and Key Performance Indicators accomplished by individuals and teams.
401(k)
Dental insurance
Health insurance
Paid time off
Full Time
$37k-46k (estimate)
06/04/2024
06/22/2024
screekvw.com
San Jose, CA
<25
The following is the career advancement route for Call Center positions, which can be used as a reference in future career path planning. As a Call Center, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center. You can explore the career advancement for a Call Center below and select your interested title to get hiring information.
If you are interested in becoming a Call Center, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center job description and responsibilities
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Customer service agents need to be able to problem solve on their own without constantly needing to transfer the call to a higher level agent or putting the customer on hold to ask someone on their team for help.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center jobs
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Success Performance Solutions call center skill and personality assessment tests can help.
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Packed with skill practice, tips and techniques to provide a complete training solution for call center agents or anyone who provides sales/service over the phone.
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Understand and practice specific collection call best practice techniques.
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Step 3: View the best colleges and universities for Call Center.