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Description:
We are hiring customer-focused representatives to join a very well-known organization in the call center. On a day-to-day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs. Reps will learn up to 5 different software sites/programs. Taking 40-50 inbound calls a day. All calls will be with customers throughout NM in regards to:
- General questions on service for utility service needs
- Payment/billing arrangements for customers
- Collections due to COVID payment plans
- Connecting and/or disconnecting service
Additional Skills & Qualifications:
MUST HAVES:
-Tenure at most recent jobs listed on resume must be at least 1.5 years each
-Ability to deescalate calls without transferring to management for solutions
-Seeking 1-2 years of call center experience
-Must be able to work from home after training (internet at home and private space at home as well)
-Someone who has worked with 3-5 software programs at one time and can toggle between programs
-Ability to utilize dual computer screens as well
-Someone who is focused one call resolution (this is something the company is putting a lot of focus around)
NICE TO HAVES:
- Collections experience
- Bilingual (English/Spanish speaker)
- Previous training/team lead experience from a call center environment
-Previous utility experience is a plus but not required
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
$37k-46k (estimate)
05/18/2024
06/03/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
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