Stephen Benjamin Insurance Agency, a family-owned property and casualty insurance agency serving the community for 85 years, is seeking a dedicated and personable Part-Time Customer Service Representative to join our team. As a key member of our agency, you will play a vital role in providing exceptional service to our clients and supporting the day-to-day operations of our office.

Responsibilities:

Customer Service: Interact with clients in a friendly and professional manner, both in-person and over the phone, to address inquiries, resolve issues, and provide information on insurance products and services.

Policy Support: Assist clients with policy change requests, claims submissions, and billing inquiries.

Documentation: Maintain accurate client records and documentation in our agency management system. Ensure all client information is up-to-date and compliant with industry standards.

Administrative Support: Provide administrative assistance to agents and other team members, including processing incoming and outgoing mail, filing documents, and preparing correspondence.

Client Outreach: Conduct follow-up calls to clients for policy renewals, updates, and returning calls and email inquiries. Assist in scheduling appointments.

Qualifications:

• Excellent interpersonal and communication skills with a customer-focused approach.
• Previous experience in customer service or administrative support preferred.
• Proficient computer skills, including knowledge of Microsoft Office (Word, Excel, Outlook).
• Detail-oriented with strong organizational abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Willingness to learn and adapt to industry-specific software and processes.
• Insurance industry experience or knowledge is a plus but not required.

Schedule and Compensation:

This is a part-time position offering flexible scheduled hours (approximately 20-25 hours per week) during regular business hours (Monday to Friday). Compensation will be commensurate with experience and qualifications.

Benefits:

• Opportunity to work in a friendly, family-oriented environment.
• Gain valuable experience in the insurance industry and customer service field.
• Potential for growth and advancement within the agency.
• Paid training and ongoing support from experienced professionals.

How to Apply:

If you are enthusiastic about providing exceptional customer service and contributing to the success of a reputable family-owned business, we encourage you to apply! Please submit your resume and a brief cover letter outlining your qualifications and interest in the position to info@benjaminagency.com.

Stephen Benjamin Insurance Agency values diversity and is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We look forward to welcoming a dedicated team member who shares our commitment to serving the community with integrity and professionalism.

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 20 per week

Experience level:

• No experience needed

Shift:

• 4 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person