Staybridge Suites Murfreesboro is looking to hire a professional, energetic, hospitable full time Night Auditor. Shift is from 11pm-7am. The Night Auditor works at the Front Desk of the hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.

Duties include but are not limited to:

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Managing and updating all official documentation pertaining to the rol
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking
• Perform other duties as assigned or required. 

Full-time

Skills:

• Strong customer service skills
• Knowledge of safety and security procedures
• Advanced math and bookkeeping skills
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations

Experience:

Front Desk: 1 year (Preferred)

Customer Service: 3 years (Preferred)