We're seeking a Customer Service Advisor for our Salt Lake service department. The Service Writer/Advisor is the liaison between customers and the repair technicians. The Service Advisor must conduct themselves in a manner that promotes a positive image of the company. They schedule and coordinate RV Service work for our technicians.

Job Responsibilities

• Answer incoming phone calls and greet walk-in Service Department customers in a timely and friendly manner.
• Schedule service appointments
• Prepare, open, maintain and close repair orders.
• Write up customer’s problems accurately and clearly on repair order.
• Convey customer’s needs effectively to the technician
• Update customer of any changes in quote and or time-line for repair
• Explain completed work and all charges to Customer
• Maintain follow-up program on service repairs done and additional items found in need of repair.

Qualifications

• Must have effective listening and communication skills
• Must be able to multi-task
• General knowledge of RV service
• Applicants must pass background check and drug screen
• Strong personal organizational skills, be able to manage time and set priorities in an unsupervised environment

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• RV Service writing: 2 years (Required)

Work Location: In person