Parks/Pipestem Resort State Park/Summers County Under general supervision, the incumbent in the position performs full performance supervisory work overseeing the staff and operations of the McKeever Lodge Front Desk at Pipestem Resort State Park. This employee will operate a 24/7 department consisting of the lodge front desk that handles all lodging desk operations for the McKeever Lodge, Mt. Creek Lodge, and vacation cottages. This employee shall provide, and require that departmental employees provide exceptional hospitality and outstanding customer service through positive interactions with guests, visitors, and potential guests of the resort as well as the State Parks system. This employee will also be responsible for the efficient operations of this department and must have the ability to effectively plan, schedule, assign, and coordinate the work of four full-time and 3 seasonal employees performing multiple tasks and functions in the operation of this department. This employee will interview potential employees; recommend hiring new employees; train new employees in proper work methods and procedures; perform employee performance evaluations; prepare work schedules; prepare payroll for employees under their supervision; approve annual leave and sick leave; perform disciplinary action; ensure that equipment, supplies, and materials are available to complete work; represent the front desk operations at monthly staff meetings; and keep employees under their supervision updated on expectations, policies, practices, and procedures. Further, this employee will perform periodic inspections and spot-checks to ensure that lodge rooms and cabin facilities and amenities are clean, stocked, and will exceed customer expectations; and will cooperatively work with other departments to ensure excellent customer service and hospitality. Must be available to work all shifts, including holidays and weekends. Performs related work as required. Regular attendance is required.

IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

This announcement is for one (1) or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for one-hundred eighty (180) days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

Substitution: Course work from a regionally accredited college or university may be substituted for the required experience up to four years for non-trade positions.

Substitution for Business/Trade Positions: Completion of a course accredited by the Department of Education may be substituted for experience at the rate of 1,080 hours per year. OR Completion of a related trade union-sponsored apprenticeship program may be substituted for equivalent amount of full-time experience.