DESCRIPTION

This recruitment may remain open until April 5, 2024. The agency reserves the right to make a hiring decision at any time after the initial screening date on March 21, 2024.

It is in the applicant’s best interest to submit materials as soon as possible.

OIC CAREER OPPORTUNITY

The Office of the Insurance Commissioner’s (OIC) Consumer Advocacy Program Unit is seeking a motivated and qualified individual to fill an Insurance Technician 3 position.

This position is assigned to the Consumer Protection Division, located in our Tumwater office.

The Office of the Insurance Commissioner (OIC) is surrounded by beautiful scenery and close to numerous restaurants with amazing food.

However, those are not its most valuable assets. The most valuable assets of the OIC are its talented employees, and their dedication to protecting the citizens of Washington State.

The Insurance Technician 3, assigned to the Consumer Advocacy Program, supports the mission of the Office of the Insurance Commissioner (OIC) by advocating on behalf of consumers to ensure they are being fairly treated by insurance companies, educating the public on insurance matters, and applying insurance laws and rules to licensed insurance companies of the agency.

If you're interested in a dynamic career that protects consumers' interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team.

This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days.

This is a Washington General Service position. The salary range for this position is $3,145 - $4,174.

AGENCY PROFILE AND VALUES

The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official.

Our mission is to provide consumer protection and regulation of the state's insurance industry.

With a workforce of approximately 265 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.

Because we are a small agency, you will truly get a chance to understand the 'big picture' of what we do and why we do it.

You will also have a chance to get to know your co-workers.

We value diversity in the workplace. We challenge our employees to continuously improve the way we do business and to meet and exceed the needs of our customers.

To learn more about this agency, we invite you to visit our website at http : / / www.insurance.wa.gov / and listen to our employees talk about why they love working here.

BENEFITS OF WORKING FOR OIC

Washington State offers one of the most competitive benefits packages in the nation. We offer a great selection of health and retirement plans, paid leave, and compensation benefits for you and your family.

Additional Benefits :

• Wellness programs.
• Dependent care assistance.
• Washington State Employee Assistance Program.
• Federal Social Security and Medicare systems.
• Additional Leave; Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), Leave Without Pay.
• Deferred Compensation (supplemental retirement plan).
• Training and development opportunities, including tuition reimbursement.
• Program for Public Service Loan Forgiveness (if applicable)
• Free parking at our main office in Tumwater.
• A stable funding source that does not rely on the state's general fund.
• The fulfillment of public service.
• Excellent work-life balance.
• Flexible work schedules and telework opportunities.
• Commitment to diversity in the workplace and support one another with respect and trust.
• Free Thurston County Transit public transportation.

DUTIES

The duties of this position include, but are not limited to :

• Explain complex insurance rules and procedures, answer questions and resolve matters for property, casualty, life, health, and disability lines of insurance.
• Respond to the most frequently asked questions from callers regarding SHIBA and Producer Licensing and Oversight program-related insurance issues.
• Assist callers in navigating insurance information on the Consumer Protection Division webpages.
• Assist consumers and companies troubleshoot online application issues.
• Equitably distribute daily tasks and assignments to other Insurance Technicians on a rotational basis.
• Ensure phone and live chat duties are covered to provide seamless customer service.
• Perform clerical work as needed in the Consumer Resource Unit, such as, answering hotline and chat inquiries, scanning documents, mailing, faxing, etc.

QUALIFICATIONS

Required Qualifications :

You must qualify by one of the following means :

• GED / Diploma and two years’ experience as an Insurance Technician 1 or equivalent experience providing basic and general written or telephonic customer service and performing clerical duties in a call center or similar environment.
• GED / Diploma and one year as an Insurance Technician 2 or equivalent experience providing authoritative and detailed written or telephonic customer service and performing clerical duties in a call center or similar environment.
• Associate’s degree in business administration, public administration, or another applicable field. Degree must be from an accredited college or university whose accreditation is recognized by the U.

S. Department of Education and the Council for Higher Education (CHEA), or foreign equivalent,

• Clerical and customer service experience includes duties such as answering multi line telephones, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping records, data entry, processing mail, inventorying supplies, checking emails, typing and / or managing schedules or calendars, in an office setting.)

Preferred / Desired Qualifications of this position include :

• Two years of experience entering and retrieving data from software systems or databases to respond to customer inquiries and to produce routine reports.
• Intermediate level skills in Microsoft Word, Excel, and Outlook.
• Demonstrate evidence of superior writing skills and a scrupulous attention to detail.

SUPPLEMENTAL INFORMATION

How to Apply : Applications for this recruitment will be accepted electronically. Please select the large green "apply" button at the top of this announcement.

If you have not done so previously, you will need to set up an account profile.

Please provide three (3) professional references on your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.

If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified, and documentation may be required.

Your letter of interest should describe how your experience, training and education make you a viable and competitive candidate for this position.

Applications with comments such as "see attachments" or "see resume" in the supplemental question responses will be considered incomplete.

General suggestions for creating a good application :

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions. Include all requested documentation.
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.
• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience.

Detail the types of work you performed, the work products, etc., to demonstrate 'how'.

• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when / where you gained experience or skills.
• Make sure your application reflects your best writing.

Wage / salary depends on qualifications or state rules of compensation (if currently a state employee).

Contact us : For inquiries about this position, please contact Treese Beckett at recruitment@oic.wa.gov.

Other Information :

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090 5 ) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder.

This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.

If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this.

University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.

• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with IT3 2024-03173 in the subject line. Please do not attach the DD 214 to your application materials.

Please black out personally identifiable data such as social security numbers.

The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities.

Please contact the recruiter listed above.

• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• For general questions regarding applying for jobs, contact the recruiter or careershelp@des.wa.gov.

Last updated : 2024-03-26