Duties

Some of what you will do:

• Establish and manage a continuous ADA Title II and Section 1557 compliance, assessment, and evaluation program for HCA—working closely with internal ADA coordination staff and agency managers in all divisions.
• Develop processes using Lean concepts for intake, investigation, and resolution of discrimination complaints and client requests for program ADA accommodations.
• Develop and maintain good working relations with traditionally underserved or marginalized populations and those organizations which provide advocacy.
• Serve as a representative on agency workgroups and assist the Chief Legal Officer with special projects to support agency initiatives.
• Review and investigate complaints regarding discrimination and accessibility of HCA’s programs, services, and activities for individuals with disabilities.
• Develop agencywide processes to evaluate ADA and Section 1557 compliance of state and federal laws through reviews and assessments and report on the results to leadership.
• Maintain detailed correspondence and documentation of complaints, investigations, communications, issues, and findings.
• Educate agency managers and staff on the importance of compliance with ADA and Section 1557.
• Work with agency staff to implement requests for accommodation and alternate formats.
• Manage multiple projects and assignments concurrently with a considerable degree of self-directed initiative.
• Collaborate with the agency’s health equity team to ensure overall equity alignment across the agency.
• Prepare formal and informal reports, memorandums, and presentations.

Qualifications

Required qualifications:
Qualifying candidates will satisfy one of the following requirement options:
Option 1:

• Bachelor’s degree in behavioral health, public health, public administration, law, business administration, social work, or a related field and
• Five (5) years of experience performing analysis and research, investigating, and resolving issues, and managing projects or business processes.

• Associate degree in behavioral health, public health, public administration, law, business administration, social work, or a related field and
• Seven (7) years of experience performing analysis and research, investigating, and resolving issues, and managing projects or business processes.

• Nine (9) years of experience performing regulatory analysis and research, investigating, and resolving issues, and managing projects or business processes.

• Proven experience providing advice, guidance, and consultation demonstrating an expert level of knowledge of applicable laws, rules, and regulations.
• Demonstrated experience using project management principles.
• Continuous improvement skills including process improvement and use of feedback from clients and stakeholders to increase agency effectiveness and efficiency.
• Strong organizational skills with the ability to work independently or in a team/project environment, handling multiple tasks and changing priorities while meeting deadlines.
• Ability to exercise a high-level of emotional intelligence, critical thinking, and judgment during challenging or ambiguous situations.
• Demonstrated ability to objectively assess processes and situations, recommend balanced and effective solutions from an objective viewpoint, and help others see the benefits of those solutions.
• Demonstrated successful ability to lead efforts and work collaboratively to plan, analyze, and problem solve, identify policy needs, develop goals and objectives, and use data for decision making.
• Ability to gain the confidence and trust of others through honesty, integrity, and authenticity. Excellent written and oral communication skills and demonstrated ability to communicate complex issues and unusual topics both verbally and in writing.

• A law degree (J.D.) from an ABA accredited law school or a master’s degree above is highly preferred.
• Experience performing regulatory analysis for Washington state government.
• Advanced knowledge of laws applicable to the Americans with Disabilities Act is highly preferred.
• Lean Six Sigma Certification
• Handles customer service questions and complaints in a pleasant and professional manner.
• Meets commitments, works independently, accepts accountability, maintains confidentiality, and stays focused under pressure.
• Experience developing training and public presentations.
• Ability to lead, direct, provide guidance to a diverse workgroup, and build consensus in a high-pressure political environment.
• Strong organizational knowledge including how high-performing organizations succeed; principles of administration; effective problem solving techniques; project management; and performance management discipline.
• Demonstrated successful experience building and operationalizing programs including developing policies and procedures.
• Ability to work with cross-system partners to improve coordination of care for individuals with multiple needs.

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information

About HCA:
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• Tuition reimbursement
• And free parking!