Description

DSHS Social and Health Program Consultant 4 - Quality Assurance Consultant
The Aging and Long-Term Support Administration is currently seeking a Quality Assurance Consultant to join our dynamic team. This opportunity is located in the Office of the Assistant Secretary based in Lacey and is considered a telework role. The successful applicant may reside outside of the Lacey/Olympia area.
As a QA Consultant, you are responsible for reviewing staff processes to ensure ALTSA meets regulatory mandates for state and federal guidelines as well as division policies and procedures for long-term care settings. You will conduct quality assurance process reviews and present quality assurance findings to Residential Care Services staff and leadership.
Our team works closely together to be sure all of our work is done and is high-quality.
The ideal applicant will have an eye for detail, experience with quality assurance practices, experience with long-term care, and excellent interpersonal communication skills coupled with a passion for protecting the safety and well-being of vulnerable adults. If this sounds like you, consider bringing your knowledge, skills, and abilities to our team and join us in this exciting opportunity to Transform Lives!
Some of what you'll do

• Act as Subject Matter Expert for QA processes and process reviews
• Complete all aspects of the QA process review cycle in collaboration with the unit
• Provide technical assistance and ongoing consultation related to statewide QA activities
• Maintain process review systems that result in improved compliance with program rules and statewide consistency of policy, practice, and procedures
• Complete QA reports that will monitor the consistency of system practices and present reports to division staff in a timely manner
• Identify system strengths, weaknesses, and gaps
• Review finding discrepancies and work with identified policy, training, or field staff to determine whether the finding is appropriate for the change request process
• Provide ongoing consultation, advice, and technical assistance to ALTSA staff related to the QA monitoring tool

• Ability to work in a telework environment with strong technology knowledge and skill levels
• Ability to execute projects to achieve end results with overlapping timelines
• Ability to manage competing priorities
• Working knowledge of quality assurance practices
• Ability to work effectively and collaboratively in a fast-paced team environment
• Ability to interpret policies, statutes, and regulatory requirements
• Strong organization and time management skills
• Ability to present complex information in a clear and concise manner to staff at all levels
• Experience working with vulnerable adult populations in a service delivery setting
• While experience with RCS is not required, experience licensing or surveying long-term care settings is desired
• Work effectively, efficiently, collaboratively, and professionally in a team environment

• One year of experience as a Social and Health Program Consultant 3 or equivalent, OR
• Two years of experience as a Social and Health Program Consultant 2 or equivalent, OR
• A Bachelor's degree in social work, a health or social science, public administration or a related field; AND five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment service programs, OR
• A Master's degree in the same disciplines as above; AND four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment service programs

• A letter of interest with a detailed description of how your experience relates to this opportunity
• A current chronological resume
• At least three professional references, including your current supervisor, must be listed in your application or provided as an attachment

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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