Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, MEMPHIS MENTAL HEALTH INSTITUTE DIVISION, SHELBY COUNTY

Qualifications

Summary

Responsibilities

• Responds to calls and takes appropriate action to assist in emergency situations.
• Searches for and apprehends missing or unauthorized individuals.

• Controls entrance and exit of individuals by checking for identity, purpose of visit and authorization.
• Escorts individuals to ensure their safety.

• Prepares and maintains records such as incident reports, vehicle citations, logs of visitors and others, and personal property reports.

• Provides information to supervisor by telephone, in written form, e-mail or in person to advise of any security concerns.

• Communicates with law enforcement agencies to report incidents, provide information, and/or request assistance.

• Patrols facilities, monitors alarms, and utilizes audiovisual and security systems (e.g., TV monitors) to check for security, hazards, disturbances, and violations of pertinent laws, rules, or regulations.
• Visually monitors individuals to ensure safety and compliance with policies, rules and regulations.

• Operates patrol and transport vehicles to complete security patrols or transport valuables and individuals.

• Operates two-way radios and other communications devices to accomplish security tasks.

Competencies

• Ethics and Values
• Conflict Management
• Written Communication
• Customer Focused
• Decision Quality
• Problem Solving
• Approachability
• Interpersonal Savvy
• Dealing with Ambiguity
• Action Oriented

• Basic reading comprehension skills
• Active listening skills
• Active learning skills
• Basic speaking skills
• Basic writing skills
• Social perceptiveness skills

• Ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion
• Ability to keep or regain body balance or stay upright when in an unstable position
• Ability to see details at a distance
• Ability to see under low light conditions
• Ability to see objects or movement of objects to one¿s side when the eyes are looking ahead
• Ability to tell the direction from which a sound originated
• Ability to listen to and understand information and ideas in speaking so others will understand
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to communicate information in speaking so others will understand
• Ability to communicate information and ideas in writing so others will understand
• Ability to tell when something is wrong or is likely to go wrong
• Ability to read and understand information and ideas presented in writing
• Ability to add, subtract, multiply, or divide quickly and correctly

Tools & Equipment

• Motor Vehicle
• Golf Cart
• Security surveillance/monitoring equipment
• Two-way radio and other communication equipment
• Restraint devices and other security equipment
• Personal computer

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.