JOB DESCRIPTION

JOB TITLE: Unarmed Security Officer

EMPLOYER: University Club Memphis

DEPARTMENT: Security

REPORTS TO: Director of Security

EFFECTIVE DATE: 04-25-24

SUMMARY: Performs protective and ensures proper functions in coping with emergencies, undesired conduct, disturbances, and threats to safety, security, and property to maintain a safe and secure environment for all employees, members and visitors and ensure the safety of company assets.

DUTIES AND RESPONSIBILITIES:

• Identifies situations where security violations have occurred and takes reasonable and prudent action to ensure the safety of employees, members and visitors, and company assets.
• Performs scheduled and random inspection of physical premises to observe and identify potential security and safety risks or undesirable conditions.
• Maintains watch at company gates and access-controlled points; admits or denies access as directed by company management or security supervision; issues temporary badges and identification and provides directions as needed.
• Provides immediate response to all emergency situations including but not limited to structural and brush fires, medical emergencies, undesirable conduct, violations of company policies; assists until proper authorities arrive.
• Monitors property being removed from restricted company premises to ensure proper authorization.
• Monitors security and fire protection systems and equipment; tests, documents, and makes recommendations relative to premises security and fire suppression systems to ensure system and equipment readiness.
• Documents and reports any irregularity, incident, or emergency actions concerning safety and security.
• Interfaces with local law enforcement and security agencies as situations require.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or equivalent.
• Valid State of Tennessee Security Guard license, armed or unarmed.
• Three years related experience or equivalent.
• General knowledge of security procedures/methods and fire safety.
• CPR and First Aid Training preferred.
• Patrolling and report writing experience preferred.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and a willingness to work within constantly changing

priorities and scheduling.

• Ability to work independently and as a member of an organized security team.
• Good judgement with the ability to make timely and sound decisions
• Ability to understand and follow written and verbal instructions.
• Ability to understand any and all safety requirements and cautions
• Professional appearance and demeanor
• Demonstrated competence in reacting to and handling emergencies.
• Ability to effectively communicate with people at all levels and from various

backgrounds.

COMPETENCIES:

• 
  Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.
• Customer Service-Manages difficult or emotional member situations; Responds promptly to member needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
• Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality-Is consistently at work and on time.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently/Continually required to stand

• Occasionally/Frequently/Continually required to walk
• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to talk or hear
• Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds
• Specialized equipment or vehicles used