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OFFICE OF INFORMATION TECHNOLOGY - MAINEIT
CLIENT TECHNOLOGY SERVICES SERVICE DESK
Opening Date: May 7, 2024
Job Class Code: 0931Grade: 23Salary: $55,016.00 - $74,223.76 (includes 15% recruitment & retention stipend, and eligible for an additional 5% training bonus)Position Number: 035000175
You are a talented individual who understands working with a technical team and are driven toward success.You focus on value and repeatability; you know that what you build today has to work tomorrow.You enjoy clearing hurdles as you strive for excellence.If this describes you, we want you on our TEAM!!
OVERVIEW:
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.OIT oversees large-scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.
ABOUT THE JOB DETAILS:
You will perform remote technical services work in an integrated computer network environment with the opportunity to work remotely 90% of the work month.
You will have an exciting opportunity to work on various system administration functions requiring a technical computer support background.
You will be on a high-performing team with highly skilled IT professionals to support multi-user work groups crossing functional unit lines. This will include a full range of multi-user network operating system administration responsibilities.
Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations.
As a lead technician, supervision may be exercised over lower-level technical personnel. You will also ensure that your team has the tools and training to provide world-class support. Teamwork is essential. We all help each other, regardless of our roles. You will be expected to use your experience and knowledge to mentor and teach lower-level technicians the skills they need to succeed. Work is performed under limited supervision. A multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems.
WHAT WILL YOU DO?
MINIMUM QUALIFICATIONS
The selected candidate will be required to successfully pass the required background checks as a condition of employment.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Full Time
Public Administration
$67k-82k (estimate)
10/04/2023
07/08/2024
maine.gov
AUGUSTA, ME
7,500 - 15,000
Government
JANET MILLS
$5B - $10B
Public Administration