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Job Title
Customer Service Representative
OCC Code/Pay Schedule/Grade
Job Title Supervisory Position
SF-Code
Customer Service Representative/Supply Chain Manager
Written by/Date
06.10.2022
Job Requirements
Formal Education and Training
University degree in Business Administration, Logistics or Sales or equivalent experience
Occupational Experience
3-5 years’ experience in back office sales and/or customer service area. Experience in warehousing, or logistics
Additional Knowledge Requirements
Product Knowledge, Problem Solving Skills, Good communications skills (written and oral) Ability to keep accurate records, Information analysis skills, Proficient in Microsoft Office software, Fluent in English, Knowledge of SAP, Knowledgeable of Customs & Imports/Export requirements
Figures
Budget: 0
Turnover: 0
Costs of Production:
Costs for Development Projects/Other Projects:
Total number of subordinate employees: 0
Major Duties
Inform and update Plant Management, Sales Team, and Production Team, to guarantee that sales and customer objectives are met. Answer e-mails and calls promptly professionally, efficiently, and in a timely manner. Attend to customer questions, complaints, and concerns, and facilitate a satisfactory resolution. Documentation*
Compile and maintain all required records, documents, etc. Process customer orders in a courteous, efficient, and timely manner. Assist in general reporting and document management. Updates and maintains customer records by updating account information. Enters pricing and product data. Prepares reports as needed. Files relevant documents and information including import/export documents. Operations*
Order Entry, Schedule pick-ups and shipments, prepare samples for shipment, create manual packing slips. Coordinate FedEx, UPS pickups. Keeps track of order reports, document management, and Update shipment information via customer website or portal. Utilize SAP software. Advises Supply Chain Department about import/export and customs requirements. Creates and processes import/export and customs documents. Master Data and Processes*Intitates the implementation process and follows up the status. Creates all relevant master data (e.g. SAP, CRM, etc.) and ensures data accuracy. Supports actively and continuously the optimization of all relevant processes.
Supports in the development of supply and quality agreements and completion of customer questionnaires. Supports in the preparation of customer audits and visits.
Retains a current knowledge within his/her area of responsibility by constant training measures. Studies and standardizes procedures to improve process efficiency.
Checks the status of deliveries ready for dispatch in the SAP system and prepares the shipment process accordingly. Creates and prepares necessary shipment and accompanying documents, forms the bill of lading for each shipment, creates the barcode for packages, delivery notes, transportation orders and invoices needed for the shipment under consideration of delivery and payment conditions and all other order specifications. Informs forwarding company about cargo requirement and initiates execution of transport. Organizes abnormal load and transport of hazardous goods.
Obtains the packing slip from the receiving dock after the items have been checked and enters the received components in SAP. Supports Home Tech glass deliveries and related inbound documents. Coordinates activities related to intercompany transfers.
Performs other duties as assigned
Date / Signature
Organizational Location /
Supervisor
Personnel Services
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person
Full Time
$47k-60k (estimate)
04/28/2024
08/24/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.