Job Title

Customer Service Representative

OCC Code/Pay Schedule/Grade

Job Title Supervisory Position

SF-Code

Customer Service Representative/Supply Chain Manager

Written by/Date

06.10.2022

Job Requirements

Formal Education and Training

University degree in Business Administration, Logistics or Sales or equivalent experience

Occupational Experience

3-5 years’ experience in back office sales and/or customer service area. Experience in warehousing, or logistics

Additional Knowledge Requirements

Product Knowledge, Problem Solving Skills, Good communications skills (written and oral) Ability to keep accurate records, Information analysis skills, Proficient in Microsoft Office software, Fluent in English, Knowledge of SAP, Knowledgeable of Customs & Imports/Export requirements

Figures

Budget: 0

Turnover: 0

Costs of Production:

Costs for Development Projects/Other Projects:

Total number of subordinate employees: 0

Major Duties

• Communicate

Inform and update Plant Management, Sales Team, and Production Team, to guarantee that sales and customer objectives are met. Answer e-mails and calls promptly professionally, efficiently, and in a timely manner. Attend to customer questions, complaints, and concerns, and facilitate a satisfactory resolution. Documentation*

Compile and maintain all required records, documents, etc. Process customer orders in a courteous, efficient, and timely manner. Assist in general reporting and document management. Updates and maintains customer records by updating account information. Enters pricing and product data. Prepares reports as needed. Files relevant documents and information including import/export documents. Operations*
Order Entry, Schedule pick-ups and shipments, prepare samples for shipment, create manual packing slips. Coordinate FedEx, UPS pickups. Keeps track of order reports, document management, and Update shipment information via customer website or portal. Utilize SAP software. Advises Supply Chain Department about import/export and customs requirements. Creates and processes import/export and customs documents. Master Data and Processes*Intitates the implementation process and follows up the status. Creates all relevant master data (e.g. SAP, CRM, etc.) and ensures data accuracy. Supports actively and continuously the optimization of all relevant processes.

• Sales Support

Supports in the development of supply and quality agreements and completion of customer questionnaires. Supports in the preparation of customer audits and visits.

• Training

Retains a current knowledge within his/her area of responsibility by constant training measures. Studies and standardizes procedures to improve process efficiency.

• Back up to Shipping / Receiving Supervisor - Shipping

Checks the status of deliveries ready for dispatch in the SAP system and prepares the shipment process accordingly. Creates and prepares necessary shipment and accompanying documents, forms the bill of lading for each shipment, creates the barcode for packages, delivery notes, transportation orders and invoices needed for the shipment under consideration of delivery and payment conditions and all other order specifications. Informs forwarding company about cargo requirement and initiates execution of transport. Organizes abnormal load and transport of hazardous goods.

• Back up to Shipping / Receiving Supervisor - Receiving

Obtains the packing slip from the receiving dock after the items have been checked and enters the received components in SAP. Supports Home Tech glass deliveries and related inbound documents. Coordinates activities related to intercompany transfers.

Performs other duties as assigned

Date / Signature

Organizational Location /

Supervisor

Personnel Services

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Work Location: In person