Description

State of Idaho Opportunity

Are you a great customer service representative? This is a great opportunity for those looking for a career in state government where we provide work life balance and affordable health benefits. The Idaho State Tax Commission is seeking a Tax Compliance Officer 1 in the Twin Falls field office.

Applications will be accepted through 4:59 PM MST on the posting end date.

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

• Benefits may not be applicable for temporary or seasonal positions.

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Summary:

To collect delinquent taxes owed to the state of Idaho; enforce Idaho tax laws and rules through administrative procedures; promote voluntary compliance; provide taxpayer assistance and education; perform related work.

Responsibilities:

• Collection
• Enforce Idaho tax laws through the collection process for all tax types administered by the Tax Commission Interview individuals to obtain facts and research a variety of sources to obtain financial information
• Consult with the taxpayer or their representative and advise them that liens, levies and warrants may be executed
• Secure and review taxpayer financial statements and obtain and verify information provided
• Provide technical assistance, educating taxpayers on Idaho tax laws, and insuring that taxpayers are in compliance Investigation/Inspection.
• Review taxpayer financial records to determine the taxpayer's ability to pay
• Perform research and interpret applicable rules, laws, and relevant business or individual financial information
• Advise individuals and business owners of tax liability and monetary fines for failure to pay

Detailed responsibilities:

• Minimum Qualifications: Experience:

• Interpreting, applying, and explaining laws, regulations, policies and/or procedures to others (six months of experience)
• Dealing with a variety of customers in difficult situations (six months of full-time experience where you were required to deal with upset or angry customers in an office setting or while conducting field work)
• Conducting sensitive fact-finding interviews (six months of experience requiring in-depth, one-on-one interviewing to elicit facts of a sensitive nature).

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.