Description

Information Technology Services - ITS

State of Idaho Opportunity

Summary:

Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success.

The Office of Information Technology Services (ITS) currently has an opening for a Business Analyst (BA) position in the Chinden office in Boise. This position will be part of the ITS Application Services Team which includes Application Software Development, Data Base Administration, Application Hosting and GIS.

The BA will evaluate agency business requirements in order to assist in project prioritization, agency strategic alignment and project requirements development in order to ensure maximum value to the state for all project investments. This position works directly with all of the Application Development, Application Support, Database Administration, and GIS teams to deliver customer products. Technical knowledge of best practice software solutions and products is required.

The selected individual must have the ability to ensure alignment between agency business needs and business system design and functionality in a variety of computer systems across a wide range of Idaho State agencies. This position will facilitate new and enhanced business system functionality, improve, and refine existing business processes, develop business requirements, and communicate project and business goals between product owners and teams at ITS involved with the implementation. The BA will work with ITS Team members, including another BA to continuously refine and optimize operations in the ITS Application Services Team.

Please note: The successful candidate will be required to pass a fingerprint-based background check.

Example of Duties:

• Evaluate agency needs, operations, services, and statutory obligations to develop and recommend best possible solutions
• Perform role as a Product Owner for one or more software development teams
• Coordinate the gathering and reconciliation of detailed business requirements and systems requirements for system development.
• Assist the agency and project management teams to evaluate and establish project priorities across a large project portfolio.
• Evaluate, reconcile, and define project change requests and associated project and budget impacts.
• Define project scope, establish project budgets and associated delivery and resource requirements.
• Evaluate, define, improve, and establish key performance indicators (KPI) that provides feedback on project delivery performance and project delivery outcomes.
• Collaborate with business managers and specialists in policy and operations to ensure business system functionality meets business requirements, strategic alignment, budget requirements and timelines.
• Facilitate project discovery and requirements gathering meetings between IT and agency business teams and key stakeholders.
• Collaborate with Information Technology staff to ensure best practices are addressed through requirements. Ensure that the best use of available technologies is leveraged, whether that is custom application development or using out-of-the-box solutions. And confirm that system improvements are understood and considered in business system solutions.
• Obtain approvals to proposed changes in project scope, quality, budget, or schedule in conjunction with the project delivery manager and key stakeholders.
• Recommend and plan actions to bring about compliance with regulations and program goals.
• Facilitate communication throughout the agency regarding IT priorities and practices.

Minimum Qualifications:

• Project management. Typically gained by two years’ experience managing projects involved in determining project scope, developing project goals, timelines, budget, implementation strategies, and measurement methods, and monitoring progress toward goals and project completion.
• Organizational/business analysis and evaluation. Typically gained by having successfully completed six semester hours of upper division business-related college coursework AND at least two years of full-time professional experience evaluating, analyzing, and planning work; OR a bachelor's degree in Business, Public Administration, Finance or related field; OR at least four years of full-time professional experience evaluating, analyzing. and planning work.
• Process improvement methodology. Typically gained by two years experience performing requirements discovery, process analysis, and preparation of reports and written documents.

Preferred Qualifications:

• Technical knowledge of best practice software products and solutions
• Agile software development processes
• Knowledge of ITIL Service Management Framework
• Experience with knowledge base creation and standardization, preferably with ServiceNow.

Supplemental Information:

At this level, analysis is complex due to variations in the organization, operations, and systems processes. The responsibilities of these positions involve large and/or complex statewide programs and operations requiring compliance at the state and federal level. The actions and decisions made by this position involve and impact Idaho agencies statewide, as well as the work of other divisions within the agency, cross-agency integrated systems, clients, and private providers. Work affects the primary operation(s) and program(s) at different organizational levels or geographical locations within the agency and requires a comprehensive understanding of the business, including operational design, policy parameters and related technology.

Applications will be accepted through 4:59 PM MST on the posting end date.

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.