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Interested in a rewarding career as a Tax Clerk with the State of Hawaii - Department of Taxation? Here's a preview of what an incoming Tax Clerk can look forward to...

WHERE YOU'LL WORK:

Multiple positions are available within the Department of Taxation. Please see below for more information.

Tax Services & Processing Division

• Account Management Section: The Account Management section provides computer-based correction activities to the demographic or financial information on a taxpayer’s account, in order to process, post, or update net income, general excise, use, county surcharge, withholding, transient accommodation, rental motor vehicle and tour vehicle surcharge tax returns, and also processes, issues and updates license and permit information issued by the Department.
• Document Processing Section: The Document Processing section plans, directs and coordinates a comprehensive, centralized statewide system of receiving and processing of tax information and payments with both paper documents and electronic data for the Department. This section has six major teams consisting of 1) Receiving and Sorting, 2) Data Preparation, 3) Data Entry, 4) Monetary Control, 5) Electronic Processing, and 6) File maintenance.

Collection Division

• Collection Section (Oahu): The Collection section collects delinquent State taxes through office contacts, evaluates the taxpayer’s ability to pay through in-person meetings, telephone contacts, or by correspondence, and arranges for settlement of tax liabilities after review.

Compliance Division

• Hawaii District Office: The Hawaii District Office provides a comprehensive and uniform compliance program for the district, which includes the auditing of taxes administered by the Department of Taxation, the collection of delinquent taxes, the rendering of taxpayer services, and the processing and controlling of documents and payments within the district. The Hawaii District Office, Taxpayer Service Section is the first contact for taxpayers and their representatives for tax inquiries by mail, email, phone, or in-person.
• Kauai District Office: Under the general supervision of the Taxation Compliance Administrator, the Kauai District Office executes a comprehensive and uniform compliance program for the district. This includes policies and procedures issued by the Director of Taxation such as the auditing of taxes administered by the Department of Taxation, the collection of delinquent taxes, the rendering of taxpayer services and the processing and controlling of documents and payments within the district.
• Maui District Office: The Maui District Office conducts office and field examinations of all tax returns filed for general excise, income, miscellaneous, and transient accommodation taxes, and prepares tax assessments in accordance with established rules.

WHAT YOU'LL DO:

Account Management Tax Clerks: This position expeditiously corrects all header, business rule, financial, and other types of simple to moderate errors on all returns and other documents (e.g. extension of time to file, HARPTA filings etc.) with the objective of getting the respective return or other filing to post within the Gentax system.

Document Processing Tax Clerks: This position tests changes on paper forms so that the processing and imaging of the forms and information is appropriate, as well as reviews, analyzes and corrects returns that are work-listed from the Captiva scanning process into the Gentax system. This position also assists with data entry and verification of returns and related data.

Collection Section (OAHU) Tax Clerks: This position collects delinquent State taxes through contacts with taxpayers, interviews delinquent taxpayer regarding payment of tax liabilities arising from wages and business of individuals taxpayers, partnerships, and corporations, and provides delinquency information related to State Income, General Excise, Hawaii Withholding and other tax laws.

Hawaii District Office Tax Clerks: This position provides a multitude of assistance services to customers who contact the one stop services section. This includes, but is not limited to, answering and resolving simple tax issues and complaints, assisting customers with filing their general excise, withholding, transient accommodations, and rental motor/tour/car-sharing vehicle taxes, assisting with license applications, processing returns and payments, and helping with Hawaii Tax Online.

Kauai District Office Tax Clerks: This position conducts investigations and examinations of taxpayer’s records to provide guidelines for collection efforts, assists the collection program during peak periods of payment collection and processing, and conducts related research as necessary.

Maui District Office Tax Clerk: This position provides a multitude of assistance services to customers who contact the one stop services section. This includes, but is not limited to, answering and resolving simple complaints, assisting customers in filing their net income, general excise and withholding, and transient accommodations tax returns, processing license application, and cashiering tax payments.

WHAT YOU'LL GET:

State civil service employees enjoy a fantastic compensation package that includes benefits like:

• Paid sick and vacation leave
• Paid holidays
• Retirement savings options
• Various healthcare plans
• Flexible spending account
• Life insurance
• A college savings program
• Access to training and continuing education resources

...and much more!

WHAT YOU NEED:

Required Knowledge, Skills, and Abilities: Knowledge of arithmetic, the English language, and office equipment such as adding and calculating machines and personal computers. Ability to think logically and analytically to determine how someone might have erred in making particular computations on tax forms, to communicate effectively (orally and in writing) in the English language, to elicit information from individuals and then judge its pertinence, to read and understand complex materials such as tax manuals, to use tact and sound judgement to deal effectively with taxpayers and others, to follow and/or provide both oral and written procedures and instructions, to understand the impact of actions taken/recommended, and to plan and organize work.

Required Experience: Applicants must have progressively responsible experience of the kind and quality described in the statements below and in the amounts shown below. This includes any equivalent combination of training and experience.

• Specialized Clerical Experience: One (1) year of responsible, substantive clerical work experience which demonstrated numerical facility and logical, analytical thinking and involved reviewing documents to ensure that numerical data and arithmetic computations are complete, accurate, properly categorized and recorded, and in accordance with pertinent rules, policies, procedures, and guidelines.
• Substitution(s) Allowed: 1. A Certificate of Achievement in Accounting, an Associate in Science Degree in Accounting, or a bachelor’s degree in Accounting from an accredited college or university may be substituted for Specialized Clerical Experience required. 2. Successful completion of fifteen (15) semester credit hours of coursework from an accredited college or university which included at least six (6) semester credit hours in accounting courses may be substituted for six (6) months of Specialized Clerical Experience.

NOTE: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. Final determination will be based on minimum qualification requirements contained in the complete and official class specifications for the position. The complete class specifications and position description are on file in the Department of Taxation Personnel Office.

TO APPLY: Visit tax.hawaii.gov/about/jobs to download the requisite application packet. Your completed application packet, including any required supplemental documents, should be emailed to DoTax.Careers@hawaii.gov. You may also mail your packet to Department of Taxation - Human Resources Office, PO Box 259, Honolulu HI 96809.

Job Type: Full-time

Pay: $3,167.00 - $4,693.00 per month

Benefits:

• Bereavement leave
• Dental insurance
• Employee assistance program
• Family leave
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Opportunities for advancement
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person