*** IMPORTANT: READ "HOW TO APPLY" INSTRUCTIONS AT THE BOTTOM OF THIS JOB POSTING ***

Are you looking for an opportunity to start a career in public service? Do you enjoy helping customers navigate numbers-based processes and forms? If so, come and join us as a Tax Information Technician. Here's what a potential Tax Information Technician can look forward to...

WHERE YOU'LL WORK:

Multiple positions at different classification levels are available within the Department of Taxation's Oahu and Hilo offices.

WHAT YOU'LL DO:

Oahu Branch: This position assists taxpayers or their representatives in order to satisfy the inquiries, either in-person, by telephone, by web response or in written communication. This position works closely with all sections of the Taxpayer Services in an effort to achieve Departmental and branch goals.

Hilo Branch: This position provides tax information and services to the general public; assists taxpayers with the filing of their net income, general excise, withholding, transient accommodations, and miscellaneous tax returns and license applications; collects, processes and deposits taxes; and controls and processes documents within the district. Additionally, this position will research accounts and issues tax clearance certificates as requested; maintain an inventory of tax forms; assist in the resolution of taxpayers’ problems; make online system adjustments and changes; assist taxpayers in preparing simple tax returns as requested; and provide assistance on specialty tax areas, such as HARPTA and exemptions for the general excise tax, etc.

For more details, please refer to the information contained on our careers website: tax.hawaii.gov/about/jobs.

WHAT YOU'LL GET:

State civil service employees enjoy a fantastic compensation package that includes benefits like:

• Paid sick and vacation leave
• Paid holidays
• Retirement savings options
• Various healthcare plans
• Flexible spending account
• Life insurance
• A college savings program
• Access to training and continuing education resources

...and much more!

WHAT YOU NEED:

Required Experience: Applicants must have at least two (2) years of General Experience. Depending on the classification level, applicants may also need one (1) year of Specialized Experience. General Experience and Specialized Experience can be summarized as follows:

• General Experience: Work experience which demonstrated the ability to read, understand and apply rules, regulations, or procedures; perform arithmetic computations; write simply and clearly; and select the best option among several alternatives in resolving procedural or related problems. Such work experience must have been comparable to journey level clerical work in State service. At least one (1) year of such experience must have demonstrated knowledge of state and/or federal tax laws and regulations, and with methods, procedures, and practices of tax work.
• Specialized Experience: Responsible technical support tax work experience which demonstrated knowledge and application of various tax laws, rules and regulations, and procedures in such areas as general excise and withholding taxes, individual income tax returns and supporting schedules, delinquent taxes, assessments, etc., and the ability to deal effectively with the public.
• Substitution(s) Allowed: Excess Specialized Experience of the type and quality described above may be substituted for General Experience on a month-for-month basis. Successful completion of fifteen (15) semester credit hours of course work from an accredited business or technical school, community college, or four (4) year college or university, may be substituted for six (6) months of General Experience, up to a maximum of one (1) year. Successful completion of fifteen (15) semester credit hours of course work from an accredited business or technical school, community college, or four (4) year college or university, which included at least three (3) semester credits that provided knowledge of tax laws and concepts may be substituted for six (6) months of General Experience, up to a maximum of two (2) years.

NOTE: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. Final determination will be based on minimum qualification requirements contained in the complete and official class specifications for the position. The complete class specifications and position description are on file in the Department of Taxation Personnel Office.

TO APPLY: Visit tax.hawaii.gov/about/jobs to download the requisite application packet. Your completed application packet, including any required supplemental documents, should be emailed to DoTax.Careers@hawaii.gov. You may also mail your packet to Department of Taxation - Human Resources Office, PO Box 259, Honolulu HI 96809.

Job Type: Full-time

Pay: $3,589.00 - $4,539.00 per month

Benefits:

• Bereavement leave
• Dental insurance
• Employee assistance program
• Family leave
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Opportunities for advancement
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person