Requisition No: 826607 

Agency: Department of Revenue

Working Title: OFFICE AUTOMATION ANALYST - 73001031

 Pay Plan: Career Service

Position Number: 73001031 

Salary: $46,002.00 - $50,842.32 / annually 

Posting Closing Date: 05/13/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Information Services Program

Office Automation Analyst

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is an ISP Position for a Team Leader located in Production Support. The incumbent will be responsible for coordinating tasks and overseeing work completed by others. Providing consultant and technical assistance and leadership to the Production Support Team and ensure analytical skills are provided for requests from all partners. This team lead position will assist the supervisor with prioritizing tasks, coordinating work duties, and ensuring work performed by the Production Support staff meets the needs of our customers. Duties and Responsibilities includes Monitor, Implement, and analyze Production Service requests, job failures, jobs that were not run and ensure tasks and tickets are created and triaged correctly. Maintenance of documentation of the production jobs using RunDoc software. Identify and plan operational tasks for Production Support involving Change, Configuration, and Release as it relates to the change and installation of new production batch jobs. Provide training for new staff in (Opcon) automated scheduler, SAP, and operational procedures.

**This position is a mission essential position and may require working alternate hours and during office closures. **

MINIMUM REQUIREMENTS:  

• Four years data processing experience.
• Three years of customer service experience.
• SAP experience.

PREFERENCES:

• Experience working in a production environment.
• Cherwell or Service ticketing software experience.
• Batch jobs or Scheduling experience.

SPECIAL NOTES:

• Position is located at Southwood, 2450 Shumard Oak, Tallahassee, FL.
• Telework is available for up to 10% of the time once proficiency of work duties are met.

SALARY: The tentative salary for this position is $47,421.25 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:Regenia Walker, (850) 717-7346, Regenia.Walker@Floridarevenue.com.

SCREENING DISCLAIMER:Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINALBACKGROUNDCHECKS:You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.