Requisition No: 827791 

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64031198

 Pay Plan: Career Service

Position Number: 64031198 

Salary: $32,760.00 - $33,742.80 

Posting Closing Date: 04/26/2024 

Total Compensation Estimator Tool

Open Competitive Job Opportunity

Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

Your Specific Duties and Responsibilities:

The responsibility of this position is to provide health support functions in a comprehensive health care setting under the direct supervision of the Registered Nursing Consultant and coordination with the Assistant Community Health Nursing Director. Participates in clinical and clerical functions. All of the following duties require accuracy, safety, positive customer and team interactions, and adherence to protocol, polices, and procedures at all times. Duties will include, but are not limited to:

Public Health Competency Domain 1: Analytical/Assessment skills

Public Health Competency Domain 2: Policy development/Program planning skills

Public Health Competency Domain 3: Communication skills

Public Health Competency Domain 4: Cultural Competency skills

Public Health Competency Domain 6: Public Health Sciences skills

• Ensures positive communication and interactions with internal and external customers while performing clinical and clerical functions.
• Ensures interactions and communications with clients and team members are positive, accurate, and clear. Takes initiative to listen and understand the views of others.
• Responsible for the collection of laboratory specimens, performing venipuncture, and other laboratory tests.
• Uses two patient identifiers to identify correct patient.
• Completes electronic or manual requisitions for laboratory tests as applicable.
• Labels and dates each specimen correctly.
• Consistently completes laboratory log documentation.
• Performs quality controls at the beginning of each day.
• Monitors refrigerator temperature twice daily.
• Obtains height, weight, blood pressure, and other special procedures as requested by the medical provider or indicated by protocol; and documents appropriately on client’s medical record.
• Assists Medical Provider with examinations and treatments as requested, abiding by preventive health standards outlined in operating protocol.
• Complies with biohazardous waste policy.
• Maintains lab tracking form and comply with lab tracking policy.
• Keeps current of any laboratory policy changes and discuss with supervisor for clarity as needed.
• Monitors all clinic logs for compliance: Laboratory log, Quality Control, Pregnancy Tests, IPO, Hypertension, Diabetes, etc.
• Takes initiative to perform inventory for laboratory supplies and orders items as needed. Performs inventory of medical supplies in exam rooms and notifies appropriate staff for ordering as soon as possible. Supplies are required to be always maintained to ensure client services are not disrupted.
• Scans and attaches medical records to electronic health record. Ensures positive communication when answering telephones and assists with telephone messages as appropriate.
• Attends in-service education, staff meetings and health promotion activities as directed or indicated, and other related duties as requested. Ensures accurate and timely submission of Employee Leave and Attendance Records and Employee Activity Records (EAR’s).
• Performs all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic medical terminology.
• Knowledge of basic computer software.
• Ability to interview patients and obtain a complete medical history.
• Ability to follow instructions.
• Ability to keep accurate records.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Able to provide direct patient care services of a medical nature in a public health, medical or clinical setting.
• Responsible for processing, coordinating, and following up on referrals with other agencies and documenting referrals in the electronic health record.
• As needed, will be required to cover clinics outside of your normal work area when staffing shortages are recognized which may include traveling to another clinic location.

Qualifications:

Minimum:

• Experience in a clinic/physician office setting, hospital, or long-term care facility.

Preferred:

• Experience in phlebotomy, preferred but not required
• Bilingual English/Spanish preferred but not required.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Central Health Plaza

515 W. 6th Street

Jacksonville, Florida 32206

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.