JOB
Serving People. Serving Colorado. The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services. We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives. Watch this two-minute video to learn about how OIT's mission, vision, and values inspire us to provide solutions that power the services Coloradans rely on every day.
EXAMPLE OF DUTIES
IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team. Are you a skilled Program Specialist who loves focusing on Customer Success? This Program Specialist (Customer Success) will liaise with customer and technical teams and become a subject matter expert of OIT’s products and services with the goal of supporting the IT Director team and ultimately generating customer satisfaction among state agencies. The Program Specialist will be passionate about solving customer needs and able to effectively communicate OIT’s value story. This person will be a servant leader, a strong communicator, analytical, and skilled at creating and maintaining collaborative relationships across OIT’s matrixed organization. Some of your important daily responsibilities will include: Create and cultivate collaborative customer relationships with internal OIT teams with the intent to understand the business of OIT, serve as a liaison between internal teams and the Customer Office in an effort to better serve agency customers; and be familiar with OIT’s services in order to help communicate OIT’s value story. Become a subject matter expert of OIT’s billing model, service codes, and product offerings. This position may provide customer billing consulting services to other internal and external stakeholders and executives. Identify gaps in process and communication to improve collaboration across the OIT disciplines in order to improve service to customers. Support the OIT IT Director team by providing proactive, across-agency support, support of OIT and agency WIGs, IT Transformation and backup and a bench for potential future IT leadership that would increase continuity of OIT service and presence across-agencies. Triage, manage and track first tier tactical operational support for agencies as directed. Support Customer Office initiatives as directed by the OIT IT Directors, Senior IT Directors, and the Chief Customer Officer.
SUPPLEMENTAL INFORMATION
If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. There is no form of relocation assistance, financial or otherwise, available for any position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date. Our application process and what to expect after you apply are described in the videos found here.The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.This posting may be used to fill multiple vacancies based upon business need. The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.