Department Information

Description of Job

• 6 Health Plans- Cigna & Kaiser
• Basic Vision Insurance - included with medical plans
• Dental Insurance
• State Paid Life Insurance
• State Paid Short-Term Disability
• FSA – Healthcare and Dependent Care
• HSA Plan with Employer Contribution
• Generous Paid Time Off
• 11 paid holidays
• Access to Mental Health and Well-Being Resources
• Colorado PERA
• 401(k) and 457 Supplemental Retirement Plans

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• Associate’s degree in computer science or a related field and one year technical support experience in a helpdesk or similar customer-oriented IT service environment.
• Experience which provided the same kind, amount, and level of knowledge acquired in the required education may be substituted on a year-for-year basis for the required degree.

• Knowledge of computer operating systems, networks and software applications;
• Knowledge of standard software applications such as, Microsoft Office, internet browsers, e-mail and Adobe Acrobat.

• Customer service skills to assist users with computer software or hardware issues in a prompt, courteous and professional manner;
• Effective listening skills to understand and document technical problems;
• Accuracy in documenting and reporting technical information;
• Ability to interpret and apply IT operational policies and procedures;
• Reading and interpreting technical manuals;
• Assessing problems and researching solutions related to hardware platforms, networks, applications and operating systems;
• Effective communication, verbal and written, to convey technical information to a non-technical audience;
• Organizing one’s own work and prioritizing tasks to meet deadlines;
• Strong interpersonal skills to establish positive, productive and respectful working relationships with staff and colleagues.

Supplemental Information