Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking a Senior level Technical Support professional for a full time/ direct hire role in Denver, CO. In this role, you will be assisting customers with their IT services, to include: networking, security, applications, OS (both Windows and Linux), storage/backup, and virtual servers (possibly some cloud). Additional responsibilities include: 

• Leads in the identification of critical functions for IT infrastructure and support
• Defines and documents contingency and disaster recovery procedures.
• Creates and tests plans for operating in a remote back-up environment.
• Performs Technical Support at the Tier II/Tier III level
• Assist in resolution with escalations
• Provide remote support for a myriad of Technical Support requests
• Provide training to clients in the use of system and applications as related to IT

Qualifications

Associate’s Degree/College Diploma in Information Technology or equivalent work experience.

Four years of experience in the following areas:

• IT Technologies such as Windows, Linux, storage, software development practices, databases practices, VMware, Veeam.
• Hardware technologies, such as Enterprise network switching, NAS DAS SAN storage solutions, Wireless networking, Firewalls.
• Operating, testing, planning, configuring, installing, troubleshooting
• Experience with ticketing systems- Connectwise preferred
• Knowledge in LEAN methodologies
• Knowledge of Agile methodologies
• Knowledge in data analysis and interest in analytical work

Additional Information

This role offers flexibility, a good work life balance, benefits (once full time), and employee perks such as: vacation account funding and paid gym membership. This role will be onsite in Denver, CO (near Cherry Creek) and will be a full time/direct hire.