StarsHR has the following contract opportunity available with our client in Harrisburg, Pennsylvania.

Tier 1 Help Desk Analyst

Duties and Responsibilities:

• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.

Required Skills:

• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)

Work will be IN PERSON at our client's facility in Harrisburg, PA. Interviews will likewise be IN PERSON at that facility.

Serious W2 applicants only. No calls from C2C staffing vendors please.

Job Type: Contract

Pay: $18.68 - $20.91 per hour

Experience:

• Help desk: 1 year (Preferred)

Ability to Commute:

• Harrisburg, PA (Required)

Ability to Relocate:

• Harrisburg, PA: Relocate before starting work (Required)

Work Location: In person