75%

• Engages with children and their families to provide support in connecting to resources such as Social Security, Medicaid and Family Support Services;
• Engages with families to continually assess risks and needs;
• Assists families to cope with new diagnosis by providing psycho-social education to families and service providers along with connecting them to ongoing supports as available;
• Provides follow-up discussions via phone, email, video, in-person or other contact in order to ensure health and welfare to help the person live their best life;
• Works in collaboration with child serving agencies in the community to coordinate services that help facilitate community integration;
• Provides support to families with educational issues; attends IEP or 504 meetings to support families;
• Participates on Wraparound Teams and special team meetings;
• Utilizing Person-centered planning, the SSA coordinates services and supports that assure health and welfare through various funding sources;
• Provides continuous monitoring of authorized services and reviews the individuals’ progress;
• Assures that assigned assessments as identified by County and State rule requirements are completed and/or coordinated, as applicable;
• Educates individuals, and assures they have free choice of provider, as applicable;
• Completes daily Targeted Case Management (TCM) notes to document all services delivered. TCM notes are subject to subpoena, billable TCM notes are billed to the individual’s Medicaid;
• Adheres to work assignment timelines, including TCM;
• Provides excellent customer service in order to support the Board’s mission and vision.

20%

• Follows all State and Federal rules as well as Board policies and procedures;
• Provides crisis assistance to ensure that needed services occur in a critical or unexpected situation (e.g.: court appearances, arranging for respite, addressing behavioral or medical emergencies, on-call responsibilities, etc.);
• Reports major unusual incidents to include alleged abuse/neglect in accordance with HB 403, Ohio Revised Code 5123, Administrative Rule 5123:2-17-02, and County Board policies and procedures; reports alleged abuse/neglect to Children Services.

5%

• Assists the individual with due process when necessary;
• Adheres to a flexible work schedule designed to meet individual needs;
• Trains service providers on ISPs, and verifies implementation of services. Advocates for technical assistance and training to support providers, which may include collaboration with other internal departments, such as Provider Compliance.

An integral part of the job function is ensuring that services, supports and oversight of such supports occurs with the focus on the individual receiving services. Person-centered planning is the foundation for all services, supports, monitoring, supervision and coordination for the individuals served. Some positions within the SSA department are not assigned a caseload and complete specific functions as noted above (75%).